Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Copeland

Franklin,NC

Summary

Dynamic Nurse Manager with a proven track record at HCA Franklin Angel Medical Center, enhancing patient satisfaction scores by 16% through quality improvement initiatives. Skilled clinical chart auditing.

Professional clinical healthcare auditor with comprehensive experience in medical compliance. Proven track record in improving accuracy and operational efficiency through detailed analysis and audit processes. Strong collaborator with focus on team synergy and achieving measurable results. Known for adaptability and dependability in dynamic healthcare environments. Skilled in regulatory standards, claims review, and quality assurance.


Overview

7
7
years of professional experience

Work History

Nurse Manager, Acute Care Floor

HCA Franklin Angel Medical Center
01.2023 - Current

In charge of leading and scheduling 60 employees

Managed departmental operations ensuring full compliance with state, federal, and CMS regulations. Increased patient satisfaction top box scores from 66% Q2 2023 – 82% Q4 2024

Participated in TJC tri-annual survey and Primary Stroke Center Audit as a chart auditor. Conducted weekly internal audits of RN and PCT clinical charting to ensure compliance with regulatory standards focusing on HAC reduction such as HAPI’s, C.Diff, CAUTI and CLABSI’s

Conducted yearly PDCA lean projects to improve quality, efficiency, and productivity of the unit. Trained 60+ clinical staff members, including physicians and ancillary staff members such as PT and OT, on best practices for documentation within CMS guidelines

Participated in quarterly IPUP and SPUP surveys and then created and implemented action plans based on the results. Audited weekly findings in collaboration with Director of Quality, reducing HAPI’s from 11 total in 2023 to 1 per quarter with an overall of 0. Improving patient care and satisfaction as well as reducing financial impact to hospital by implementing HAC Reductions program


CNC Acute Care

HCA Franklin Angel Medical Center
12.2022 - 01.2023

Charge Nurse on 30 bed unit

Gained management skills by completing 4-hour admin days.

Began working on PI project to cluster medication administration times by partnering with pharmacy, for patient and nurse satisfaction.

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Staff Nurse, Acute Care and ICU

HCA Franklin Angel Medical Center and Mission Hospital in Asheville, NC
07.2022 - 12.2022

Received training to take a wide variety of patients from swing bed to ICU. Skilled at utilizing hemodynamic monitoring, mechanical ventilation, medication administration, and diagnostic tests to provide excellent patient care.

Served as Team Leader Nurse in charge of managing 12 nurses in a 24 bed ICU.

Specialized Skills:

  • Continuous Renal Replacement Therapy utilizing Prismaflex
  • Rotoprone bed and Manual Proning
  • Titration of vasoactive agents, sedatives, and analgesics
  • Ultrasound guided IV certified

2022 Team Daisy Award Recipient for our team’s resilience and dedication to each other as well as our patients and their family members during the COVID-19 pandemic.

  • Provided direct patient care, administering medications and treatments according to established protocols.
  • Collaborated with interdisciplinary teams to develop and implement comprehensive patient care plans.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Implemented medication and IV administration, catheter insertion, and airway management.

Interim Nurse Educator for Medical Intensive Care

University of Tennessee Medical Center
09.2022 - 09.2022

Assessed learning needs of staff members, maintaining clinical competencies

Provided on-boarding training and education for new grad nurses

Assessed new grad competencies and progress

Assisted nurse manager with all hiring events and interview

Provided real-time education as well as developing QR code system with educational podcasts in response to our units end of year learning needs assessment

Discovered educational gap with IV insertion in new graduate nurses and developed an IV class that, over the course of 4 weeks, gave each new grad one-on-one time with an experienced nurse skilled at peripheral IV placement. Resulting in a reduction of central lines in the ICU by 30%.

ECMO Specialist

University of Tennessee Medical Center
09.2020 - 04.2022

One of fourteen Founding Specialists at UTMCK’s adult ECMO Program

Monitored blood gasses, chemistries, anticoagulation, and hematological changes and made real-time adjustments as needed in collaboration with physician orders.

Specialized skills:

  • Proficient at performing and interpreting ABGs
  • Experience with Impella Devices, PA catheters, reperfusion lines, arterial lines, pacing wires, and NIRS devices
  • Assisted MCS specialists with patient cannulation
  • Responsible for all emergency procedures such as circuit changes due to a wide variation of causes using sterile technique in wet-to-wet connections
  • Responsible for checking and priming back up pumps

Medical Intensive Care Unit Nurse

University of Tennessee Medical Center
09.2018 - 04.2022

Skilled at utilizing hemodynamic monitoring, mechanical ventilation, medication administration, and diagnostic tests to provide excellent patient care.

Served as Team Leader Nurse in charge of managing 12 nurses in a 24 bed ICU

Specialized Skills:

  • Continuous Renal Replacement Therapy utilizing Prismaflex
  • Rotoprone bed and Manual Proning
  • Titration of vasoactive agents, sedatives, and analgesics
  • Ultrasound guided IV certified

2022 Team Daisy Award Recipient for our team’s resilience and dedication to each other as well as our patients and their family members during the COVID-19 pandemic.

Education

Bachelor of Science - Nursing

Lincoln Memorial University
Harrogate, Tennessee, TN
09-2018

Skills

  • Staff supervision
  • Critical thinking
  • Quality improvement
  • Department management
  • Policy development
  • Staff leadership
  • Hiring and terminations
  • Clinical supervision
  • Patient education and advocacy
  • Direct patient care
  • Budget management
  • Utilization management
  • Clinicial Chart Auditing

Timeline

Nurse Manager, Acute Care Floor

HCA Franklin Angel Medical Center
01.2023 - Current

CNC Acute Care

HCA Franklin Angel Medical Center
12.2022 - 01.2023

Interim Nurse Educator for Medical Intensive Care

University of Tennessee Medical Center
09.2022 - 09.2022

Staff Nurse, Acute Care and ICU

HCA Franklin Angel Medical Center and Mission Hospital in Asheville, NC
07.2022 - 12.2022

ECMO Specialist

University of Tennessee Medical Center
09.2020 - 04.2022

Medical Intensive Care Unit Nurse

University of Tennessee Medical Center
09.2018 - 04.2022

Bachelor of Science - Nursing

Lincoln Memorial University
Sarah Copeland