Sarah Corbin
Shepherd,TX
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Hardworking and passionate job seeker with strong skills eager to secure entry-level position. Ready to help team achieve company goals. I can maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Allegiance Mobile Health
08.2021 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire, and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Sales Representative Manager
Dollar General
01.2019 - 08.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
High School Diploma -
Shepherd High School
Shepherd, TX06.2016
Skills
- Telecommunications
- Monitoring Frequencies
- Complex Problem-Solving
- Resolve Systems Service Management
- Help Desk Support
- Collect Data
- Documentation
- Microsoft Knowledge
- Issue and Conflict Resolution
- Information Confidentiality
- Team Leadership
- Call Center Operations
Certification
- EMD - Emergency Medical Dispatch
Timeline
Emergency Dispatcher
Allegiance Mobile Health
08.2021 - Current
Sales Representative Manager
Dollar General
01.2019 - 08.2021
High School Diploma -
Shepherd High School
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