Sarah Cortez
Temple,TX
Summary
Dynamic and detail-oriented professional with experience in patient care and customer service at Baylor Scott & White. Bilingual in Spanish and English, I excel in schedule management and workspace organization, consistently enhancing patient satisfaction and operational efficiency. Recognized for professionalism and a commitment to safety and quality in all interactions.
Overview
6
6
years of professional experience
Work History
Lash Artist
Self-employed
Temple, TX
05.2022 - Current
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
Server
Coronas De Oro
Belton, TX
04.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bronchoscopy Technician
Baylor Scott & White
Temple, TX
11.2020 - 02.2021
- Maintained a safe work environment by strictly adhering to established safety protocols.
- Participated in regular continuing education opportunities to stay current with industry best practices, enhancing overall quality of patient care provided.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
Patient Service Specialist
Baylor Scott & White
Temple, TX
08.2019 - 11.2020
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Education
High School Diploma -
Temple High School
Temple Licensed Cosmetologist -
Central Texas Beauty College
Temple, TXSkills
- Workspace organization
- Decision-making
- Schedule management
- Professionalism and etiquette
- Bilingual- Spanish and English
Timeline
Lash Artist
Self-employed
05.2022 - Current
Server
Coronas De Oro
04.2021 - 05.2022
Bronchoscopy Technician
Baylor Scott & White
11.2020 - 02.2021
Patient Service Specialist
Baylor Scott & White
08.2019 - 11.2020
High School Diploma -
Temple High School
Licensed Cosmetologist -
Central Texas Beauty College