Sarah Cotton
595 Chelsea Station Cr. Chelsea,AL - Alabama
Summary
Highly motivated and driven Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, Profit management and a "Make it Make sense" approach. Strong ability to drive profits, control costs and achieve continuous process improvement through relationship building with employees and customers.
Overview
15
15
years of professional experience
Work History
Office Manager
Irwin HVAC Services
Moody, AL
06.2023 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Account Services Manager
Irwin HVAC Services LLC
Moody, AL
06.2022 - 06.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Built and maintained productive relationships with customers and internal partners.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Operating Partner
Rodney Scott's BBQ
Birmingham , AL
01.2021 - 06.2021
- Sought out new vendors and negotiated favorable contracts to control costs.
- Set financial objectives and tracked expenses to achieve goals.
- Established and oversaw marketing and sales promotions to generate new business.
- Identified business issues, creating customized solutions for individual problems.
- Delivered high level of service to all peers, management and clients in effort to extend partnerships for future opportunities.
General Manager
Jim N Nicks Bar-B-Q
Birmingham, AL
04.2015 - 06.2022
- Establish clear performance goals and metrics for revenue, P&L, customer service and customer retention for $5.5 million a year training and test location.
- Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitor supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Strategize long-term business needs while generating guest relations feedback for process improvements.
- Enhance operational performance by developing effective business development strategies, systems and procedures.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Chef
Jim N Nicks Bar-B-Q
Aurora, CO
03.2009 - 03.2014
- Reduced food costs 2% by expertly estimating purchasing needs and buying through approved suppliers.
- Maintained BOH labor under company goal in high wage market to promote long-term business profitability.
- Oversee hiring, training and development of kitchen employees.
Education
Some College (No Degree) - Business Management
Kennesaw State University
Kennesaw, GACertified Servsafe Instructor And Proctor -
Servsafe
Skills
- Brand building and awareness
- Cross-functional team management
- Trend forecasting
- Budgeting and cost control strategies
- Complex problem solving
- Team building and motivation
- Acquisition and Retention Strategies
- Account Management
Accomplishments
- Process Improvement - Create new departmental procedures by working with Corporate management. Assessed organizational training needs and worked to improve them by continuous feedback and communication with company training department.
- Leadership - Serve as key contributing member to Leadership team. Mentor several other General managers in the company at the request of Senior leadership.
- Serve as a test location for all new processes, products, and tools. Relied on for feedback on deficiencies, guest impact, and cost impact.
- Serve as one of the Birmingham Markets training locations for new managers, Corporate employees, and senior management.
Timeline
Office Manager
Irwin HVAC Services
06.2023 - Current
Account Services Manager
Irwin HVAC Services LLC
06.2022 - 06.2023
Operating Partner
Rodney Scott's BBQ
01.2021 - 06.2021
General Manager
Jim N Nicks Bar-B-Q
04.2015 - 06.2022
Chef
Jim N Nicks Bar-B-Q
03.2009 - 03.2014
Some College (No Degree) - Business Management
Kennesaw State University
Certified Servsafe Instructor And Proctor -
Servsafe
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