Sarah Court
Lansing,MI
Summary
Empathetic Sexual Assault Advocate with extensive experience providing empathetic, compassionate crisis intervention and community awareness. Excellent resource identification committed to providing survivor centered and trauma informed care. Understanding and passionate professional committed to performing all duties in accordance with confidentiality and ethical standards. Qualified and knowledgeable supporter, working to help provide a safe and caring ear for survivors while assisting them in reaching their goals. Skilled at cultivating strong partnerships and maintaining agency values. Skilled in working under pressure and adapting to new situations and challenges to best serve survivor and agency needs. Dedicated Sexual Assault and Domestic Violence professional eager to contribute to the Community Outreach Department's success through hard work, passion, organization and excellent communication and social skills. Motivated to grow, learn and excel in Community Outreach. Excellent reputation for being kind, inclusive, detailed, creative, and a recognized community member.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sexual Assault Advocate
EVE Inc.
Lansing, MI
06.2022 - Current
- Provided compassionate, trauma informed, and survivor centered care to survivors to create safe and supportive rapport.
- Provided comprehensive assessment, goal setting and safety plans.
- Empathetically communicated with primary and secondary survivors while assisting in navigating legal, housing, medical, and social services.
- Managed multiple cases simultaneously, methodically working through each with attention to detail.
- Established treatment plans with short- and long-term goals, as well as safety planning. Assisted in steps to achieve said goals.
- Contributed to department initiatives with solution oriented plans to improve survivor services.
- Actively networked to create community partnerships and spread awareness, during work and while off the clock.
Collections Specialist
CASE Credit Union
Lansing, MI
08.2021 - 06.2022
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Utilized empathy and effective communication skills to determine debtors' reasons for delinquency.
- Trained and oversaw new team members customer service techniques and collection strategies.
- Managed several specialties within the department.
- Maintained high volume of calls and met demands of busy and productive requirements.
- Researched and created an efficient shortcut for customer outreach, and generated a step-by-step guide to assist in departmental training.
- Represented department in company groups
COVID-19 Contact Tracing Investigator
Michigan Public Health Institute, MPHI
Lansing, MI
11.2020 - 05.2021
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients via phone call and text message.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Provided educational and informational resources regarding CDC isolation policies and quarantine measures.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Performed record keeping by logging client information within secure contact-tracing software.
Housing Counselor
Consumer Credit Counseling Service Of S.F
Lansing, MI
02.2020 - 11.2020
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Managed housing plans for clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Reviewed documentation and input data into computer system to complete eligibility process, and re-certifications.
- Maintained database of housing resources, landlords and management companies.
- Worked with clients to create action plans and maximize benefits of programs.
- Completed budget spreadsheets and HUD mortgage calculator with clients who were interested in buying.
Hotline Advocate
MI Coalition To End Domestic & Sexual Violence
Okemos, MI
09.2018 - 12.2019
- Effectively took incoming crisis hotline calls.
- Utilized empathy and excellent communication to provide survivor centered and trauma informed care to callers.
- Delivered inclusive client assessments and assisted in creating strategies based on client needs.
- Actively engage in professional development to expand knowledge of best practices, community resources, and therapeutic communication skills.
- Managed resource gathering outreach to various Michigan Counties via phone and email.
- Prepared polished and informative spreadsheets containing survivor resources available in each county of Michigan.
- Edited and indexed brochures for distribution.
Barista Shift Manager and Trainer
Blue Owl Coffee
Lansing, MI
04.2017 - 09.2018
- Cultivated a warm and engaging customer experience through excellent service, beverage preparation and presentation, training and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised baristas to maintain and uphold company standards.
- Created new training guidelines, and provided staff orientation and training.
- Developed coffee beverage menu, recipes, specialty coffee drinks and created signage for new menu additions.
- Handled and resolved customer issues and complaints with professionalism and kindness to drive customer satisfaction and repeat business.
- Motivated staff through appreciation and positive reinforcement. Created an environment of inclusion and warmth.
- Cultivated strong community and customer connections that contributed to business growth.
- Proposed and advocated for inclusive business involvement in actively supporting the LGBTQIA+ community.
Psychiatric Technician
Sparrow Health Systems
Lansing, MI
12.2016 - 04.2017
- Took and monitored vital signs, administered medications and managed patient behavior.
- Counseled and mentored clients daily through building safe and professional relationships.
- Assisted senior clients with daily grooming and care.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Treated clients and families with respect and dignity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Call Center Specialist
MSU Federal Credit Union
Lansing, MI
08.2012 - 12.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized and sharpened effective communication skills to provide the best service possible.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of products and services offered, providing knowledgeable responses to diverse questions.
Education
High School Diploma -
Holt High School
Holt, MIBachelor of Arts - Community And Human Services – Family Systems
Siena Heights University
Lansing, MI12.2019
Sociology
Lansing Community College
Lansing, MI05.2017
Associate of Arts - Psychology
Lansing Community College
Lansing, MI12.2015
Skills
- Survivor Centered and Trauma Informed Services
- Written and Oral Communication Skills
- Crisis Assessment and Conflict Resolution
- Document Organization and Record Management
- Confidential Client Documentation
- Community Integration
- Community Partnerships
- Community needs and public resources
- Personnel Management
- Active Learning
- Compassionate Care
Certification
- Certified Housing Counselor, Housing Urban Development - June 2020
- Suicide Prevention Certification, QPR - February 2018
- De-escalation & Crisis Intervention Certification, Sparrow Health Systems - January 2017
Volunteer Experience
- Crisis Hotline and Chat Advocate, MSU Sexual Assault Crisis Intervention - February 2018 - June 2022
Timeline
Sexual Assault Advocate
EVE Inc.
06.2022 - Current
Collections Specialist
CASE Credit Union
08.2021 - 06.2022
COVID-19 Contact Tracing Investigator
Michigan Public Health Institute, MPHI
11.2020 - 05.2021
Housing Counselor
Consumer Credit Counseling Service Of S.F
02.2020 - 11.2020
Hotline Advocate
MI Coalition To End Domestic & Sexual Violence
09.2018 - 12.2019
Barista Shift Manager and Trainer
Blue Owl Coffee
04.2017 - 09.2018
Psychiatric Technician
Sparrow Health Systems
12.2016 - 04.2017
Call Center Specialist
MSU Federal Credit Union
08.2012 - 12.2016
High School Diploma -
Holt High School
Bachelor of Arts - Community And Human Services – Family Systems
Siena Heights University
Sociology
Lansing Community College
Associate of Arts - Psychology
Lansing Community College
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