Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Couto

Ridgefield Park,NJ

Summary

Highly skilled Sales and Service Manager with broad background in diverse industries. Proven record of improving customer satisfaction, sales growth and team performance through strategic planning and proactive problem-solving. Strengths include relationship building, staff training, product knowledge and goal setting. Past roles have led to significant improvements in operational efficiency and bottom-line results.

Overview

8
8
years of professional experience

Work History

Sales & Service Supervisor

Avalon Bay
Montville, NJ
09.2023 - Current
  • Oversaw new construction activities for 349 apartments, collaborating with different vendors.
  • Oversaw the applicant screening process, verified the accuracy of information such as identity, employment information, and applicant screening criteria, while maintaining rigorous compliance with fair housing regulations throughout the screening process.
  • Employed problem-solving techniques to identify root causes, and implement solutions.
  • Communicated clearly and professionally to manage expectations and provide updates.
  • Motivated and developed a sales team to exceed annual growth, sales targets, and results.
  • Analyzed market trends, competition, and product features and benefits to identify potential opportunities for growth.
  • Maintained interactive Power BI dashboards and reports, enabling data-driven decision-making, and improving business insights through real-time data visualization and analysis.

Community Consultant

Avalon Bay
06.2021 - 08.2023
  • Company Overview: North Jersey Properties
  • Utilize Salesforce to optimize sales processes, applicant tracking, analyze data trends, and enhance customer engagement strategies
  • Experienced in MRI software, specializing in property management functionalities such as lease administration, tenant relations, financial reporting, and maintenance tracking
  • Analyze business needs and coordinate with multiple vendors
  • Provide weekly and monthly updates regarding pricing and availability status to Sales team
  • Built effective communication systems between internal teams working on projects within the same geographic area
  • North Jersey Properties

Assistant Director

Little Stars Day Care Center
Ridgefield Park, NJ
02.2017 - 08.2021
  • Oversaw daily operations of a daycare facility, ensuring compliance with state regulations and maintaining a safe and nurturing environment for children
  • Developed and implemented staff scheduling, optimizing staffing levels to meet operational needs while controlling labor costs
  • Conducted performance evaluations, provided constructive feedback, and implemented development plans to foster professional growth among staff members
  • Led recruitment efforts, including candidate sourcing, interviewing, and onboarding, ensuring alignment with organizational values and regulatory requirements
  • Maintained employee records and HR documentation, including payroll processing, benefits administration, and compliance with labor laws

Education

Bachelor - Business Management

William Paterson University
12.2024

Associate in Science - Professional Studies, General

Bergen Community College
05.2022

Skills

  • Time management
  • Client relations and retention
  • Microsoft outlook, word, and Excel
  • Sales operations
  • Staffing coordination
  • Training and mentoring
  • Complaint resolution

Timeline

Sales & Service Supervisor

Avalon Bay
09.2023 - Current

Community Consultant

Avalon Bay
06.2021 - 08.2023

Assistant Director

Little Stars Day Care Center
02.2017 - 08.2021

Bachelor - Business Management

William Paterson University

Associate in Science - Professional Studies, General

Bergen Community College

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Sarah Couto