Sarah Cox
New York,NY
Summary
Performance-oriented Sales Leader offering exceptional record of achievement 13-year luxury retail career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Multifaceted leader with success in building and leading strong teams. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration.
Overview
13
13
years of professional experience
Work History
Sales Manager
Christian Louboutin, Saks 5th Avenue
2022.01 - Current
- Working as Sales Manager in Saks 5th Avenue to manage and build relationships with internal Saks sales associates, Christian Louboutin team and internal and external management to further build brand and reach sales targets for Christian Louboutin.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managing and executing corporate reporting for merchandising leaders by sending weekly business recaps.
- Working with Saks 5th Avenue club to drive sales for Christian Louboutin.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Develop sales strategies to meet yearly goal in shorter time period.
- Selected as one of three people to represent Region of Americas on global DEI committee board for Christian Louboutin.
- Involved in creating and implementing ideas with Paris Head Office.
- Supervised sales team of 7 people, stepping in to support employees and deliver smooth sales processes for clients.
Boutique Manager
Washington Street- Christian Louboutin
2019.12 - 2022.01
- Transferred by company from Australia to build and improve the Men's business for brand in Meatpacking.
- Only stand-alone boutique for Men's in USA. Managed team of five to successfully achieve sales and inventory results.
- Managed through covid to build business back up and exceed sales targets by double projected numbers.
- Developed team to achieve individual sales goals by focus on clienteling.
- Responsible for daily operations of the business, training and development of team, stock management, business analyses/reporting and maintaining high level client experience.
- Working closely with corporate to communicate and drive business needs looking at ways to improve business through merchandising needs, events and client outreach etc.
- Recruit, assess and interview talent and partner with retail directors and HR when needed.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Exhibited strong interpersonal skills in dealing with staff, peers, supervisors and other retail offices.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Melbourne Flagship Boutique Manager
Christian Louboutin
2018.03 - 2019.12
- I was responsible for setting up second stand alone boutique in Melbourne in Australia at Chadstone. Also managing concession store in David Jones Chadstone until close in July 2018.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Responsible for in store marketing and events. Holding many successful client events, including hosting Christian Louboutin himself.
- Constantly thinking of new ideas and methods to growing and improving sales growth and brand exposure
- Outreaching to Vicinity and other stakeholders to improve business.
- Training of new staff, stock management, after sales management and continuing growth and development of clientele for business.
- Proven track record of exceeding budgets and sales targets.
- Achievement: February 2018: Being responsible for setting up and managing new boutique for business in Chadstone largest Shopping Centre in Southern Hemisphere.
Concessions Manager
Christian Louboutin
2016.10 - 2018.07
- Louboutin Melbourne working across two businesses; Chadstone and Bourke Street within David Jones.
- Multi-Unit experience Managing two concessions in David Jones managing team of eight.
- Growing Men’s business in Bourke Street shop in shop increasing sales over budget.
- In Chadstone shop in shop turning business around to +35% in one year.
- Growing business to be strongest concession in David Jones making over one million in sales which in turn lead to opening first standalone boutique in Chadstone for brand.
- Strategic business planning and Clienteling strategy to grow business.
- Building key partnerships with internal David Jones management to business success.
- Attended global training in Japan to implement store trainings with staff to improve customer service initiatives. Resulting in Australian stores ranked top ten stores globally for brand.
- Achievement: Growing Chadstone business so we could open stand-alone boutique.
Assistant Manager
Collins Street Boutique for Christian Louboutin
Melbourne
2012.10 - 2016.10
Repairs Manager / Sales Associate
Gucci
2010.02 - 2012.10
PR Intern
Gucci
2010.10 - 2010.11
- Compiling all press on Gucci, performing errands, meeting with press representatives from magazines, sending out items from press room as well as receiving stock.
- Working on projects which included researching charity organisations and fashion bloggers.
- Updating Media Lists.
- Writing content for website about brand.
Education
Bachelor of Professional Communications - Public Relations and Communications
Monash University
2011
University of Arizona
2010
Skills
- Team Recruiting and Onboarding
- Sales Statistics Analysis
- Brand Marketing
- Client Base Retention
- Retail Knowledge
- Business Development and Planning
- Creating Presentations and Proposals
- Market and Competitive Analysis
- Networking Events
- Operating Procedures and Policies
- Customer Trend Analysis
- Sales Promotion
Timeline
Sales Manager
Christian Louboutin, Saks 5th Avenue
2022.01 - Current
Boutique Manager
Washington Street- Christian Louboutin
2019.12 - 2022.01
Melbourne Flagship Boutique Manager
Christian Louboutin
2018.03 - 2019.12
Concessions Manager
Christian Louboutin
2016.10 - 2018.07
Assistant Manager
Collins Street Boutique for Christian Louboutin
2012.10 - 2016.10
PR Intern
Gucci
2010.10 - 2010.11
Repairs Manager / Sales Associate
Gucci
2010.02 - 2012.10
Bachelor of Professional Communications - Public Relations and Communications
Monash University
University of Arizona
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