Sarah Cox
Gadsden,AL
Summary
Adept at streamlining pharmacy operations and enhancing patient care, I leveraged my expertise in medication dispensing and problem-solving skills at Walmart Pharmacy to significantly improve service quality. My approach to team collaboration and patient counseling has consistently boosted customer satisfaction and adherence to treatment plans.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Pharmacy
05.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Assessed prescription refills for accuracy before dispensing them to patients.
- Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
- Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
- Informed patients about potential drug interactions, leading to increased awareness of risks associated with certain medications combinations.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Developed and implemented improvements to pharmacy organization system.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Coordinated verification and filling of more than 550 daily prescriptions in high-volume pharmacy environment.
Certified Pharmacy Technician
Kroger
10.2021 - 03.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated verification and filling of more than 550 daily prescriptions in high-volume pharmacy environment.
Certified Pharmacy Technician
Walmart
11.2011 - 09.2021
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated verification and filling of more than [550] daily prescriptions in high-volume pharmacy environment.
Education
No Degree - Child Development
Gadsden State Community College
Gadsden, ALNo Degree - Pharmacy Technician
Pharmacy Technician University
Gadsden,AL01-2016
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Advanced math skills
- Pharmacy law compliance
- Aseptic techniques
- Inventory management
- Compounding techniques
- Regulatory compliance
- HIPAA
- Updating medication histories
- Staff development
- Sterile technique
- Dosage form preparation
- Drug inventory control
- Prescription management
- Prescription verification
- Patient counseling
- Pharmacology expertise
- Drug utilization review
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Medication preparation
- Equipment operation
- Record keeping
- Drug classification
- Billing and coding
- Troubleshooting malfunctioning equipment
- Pharmacy operations
- Stocking medications
- Quality assurance and control
- Insurance confirmation
- Drug security
- Proper labeling
- Patient paperwork
- Medication safety protocols
- FDA and HIPAA compliance
- Prescription labeling
- FDA compliance
- Point of sale systems proficiency
- Medication storage
- Refill requests
- Proper labeling procedures
- Confidentiality and HIPAA
- Interpreting and processing medication orders
- Answering customer questions
- Drug safety
- Supply restocking
- Drug inventory management
- Healthcare regulations
- Operations support
- Processing payments
- Stocking shelves
- Prescription filling
- Receiving incoming supplies
- Medication labels
- Medication therapy management
- Medicare and medicaid process
- Order verification
- FDA drug safety guidelines
- OTC recommendations
- Interpreting orders
- Patient education and counseling
- Verifying orders
- Secure storage of medications
- Record preparation
- Pharmacology
- Labeling prescriptions
- Insurance reconciliation
- Resolving customer issues
- Ordering and stocking medications
- Supporting pharmacy operations
- Billing support
- Attendance oversight
- Certified pharmacy technician (cpht)
- Prioritization and organization
- HIPAA compliance
- Cash register operations
- Relationship building
- Medication storage and labeling
- Insurance processing
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
05.2023 - Current
Certified Pharmacy Technician
Kroger
10.2021 - 03.2023
Certified Pharmacy Technician
Walmart
11.2011 - 09.2021
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
No Degree - Child Development
Gadsden State Community College
No Degree - Pharmacy Technician
Pharmacy Technician University
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