Sarah Crafts
Flint,MI
Summary
Highly skilled and enthusiastic professional with more than 11 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Lead Clinical Staff Manager/Receptionist
Valley Medical Holdings
05.2013 - Current
- Developed a comprehensive employee evaluation system to support staff growth and performance improvement.
- Mentored junior staff members, providing guidance on best practices for patient care and clinical operations management.
- Conducted regular audits of clinical practices to ensure compliance with regulatory requirements and internal policies.
- Oversaw the hiring, training, and ongoing supervision of a diverse clinical team comprised of nurses, technicians, therapists, and support staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Sevocity spreadsheets and ran reports or generated graphs using data.
Education
Associate of Applied Science - Healthcare Administration
Independence University
Salt Lake City, UT10.2015
Skills
- Clinical Leadership
- Patient Care Coordination
- Quality Improvement
- Staff Management
- HIPAA Compliance
- Time Management
- Problem-solving abilities
- Critical Thinking
- Professionalism
Timeline
Lead Clinical Staff Manager/Receptionist
Valley Medical Holdings
05.2013 - Current
Associate of Applied Science - Healthcare Administration
Independence University
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