Sarah Creech
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists patients in friendly, courteous manner. Committed to leaving a great, lasting impression.
Overview
6
6
years of professional experience
Work History
FRONT DESK ASSOCIATE
Orthopedic Specialists Of North Carolina
10.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified insurance and communicated coverage to staff and patients.
- Maintained cleanliness and organization of front desk area.
CUSTOMER SERVICE REPRESENTATIVE
Capital Pest Services
05.2019 - 06.2020
- Assisted customers over the phone with scheduling and processing payments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
OPTOMETRIC TECHNICIAN
MyEyeDr
11.2017 - 05.2019
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Took retinal images and assisted the Optometrist during the appointment.
OFFICE ASSISTANT
Elsten Eyecare
03.2017 - 09.2017
- Maintained and updated office records, both digital and physical.
- Assisted patients with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Skills
- Medical Terminology Knowledge
- Staff Training
- Insurance Verification
- Appointment Scheduling
- EHR Software
- Customer Service
Timeline
FRONT DESK ASSOCIATE
Orthopedic Specialists Of North Carolina
10.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Capital Pest Services
05.2019 - 06.2020
OPTOMETRIC TECHNICIAN
MyEyeDr
11.2017 - 05.2019
OFFICE ASSISTANT
Elsten Eyecare
03.2017 - 09.2017
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