Sarah Cripe
Chesapeake,VA
Summary
Inquisitive Business Analyst with experience in process improvement, regulatory compliance, management, and data analysis. Proven track record of collaborating across multiple lines of business, bridging the gap between the business, IT, and Compliance. Adept at managing multiple high-priority initiatives, from requirements gathering to implementation, with a strong focus on delivering effective results. Searching for a role in which I can use my understanding of business systems, process optimization, and cross-functional leadership to drive your company forward with ease.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Credit Reporting Manager
EXETER FINANCE
Irving, TX
01.2024 - Current
- Led and managed credit reporting dispute processes, ensuring efficient and accurate controls
- Recruited, and developed a team of 11 senior credit dispute specialists.
- Devised and executed daily strategies, conducted weekly strategy reviews, and delivered monthly performance reports to leadership
- Enhanced productivity tracking reports, optimized the manual process, and increased data accuracy.
- Identified team performance gaps, and implemented solutions to improve individual and process outcomes.
- Assisted with implementation of new technology solutions related to reporting processes.
Business Systems Analyst
CRESCENT BANK
Dallas, TX
02.2022 - 10.2023
- Facilitated Agile Sprint Planning, stand-up, and retrospective meetings with the development team, ensuring smooth collaboration and project progression.
- Led quality assurance testing initiatives to ensure development met business requirements from the users perspective.
- Worked closely with the development teams and Product Owner to ensure user stories aligned with business goals.
- Conducted in-depth business analysis, leveraging SQL Server to support data-driven decision-making processes.
- Managed multiple projects simultaneously, delivering results with precision and efficiency within each sprint.
- Created business logic utilizing a Business Rules Engine and integrated it with bank APIs, alleviating pressure from the development team.
- Documented both existing and evolving technical processes to maintain clear and up-to-date records for servicing teams
Director of Process Improvement / CRVPM
CKS FINANCIAL
Chesapeake, VA
02.2020 - 01.2022
- Directed cross-functional collaboration with IT teams and external vendors, furthering business initiatives.
- Coordinated, tested, and monitored projects from planning to implementation to ensure seamless integration and alignment with business objectives and compliance.
- Championed due diligence and risk assessment initiatives for third-party vendors, conducting comprehensive audits to ensure alignment with company standards, and regulatory compliance.
- Revised entire company policies and procedures, ensuring full compliance with federal and state regulations as well as considered relevant business needs.
- Revamped dispute resolution processes, driving significant improvements in operational efficiency, and closing gaps in existing procedures to enhance service delivery.
- Successfully redesign and implement systems and workflows to increase productivity and reduce redundancies in the call center dialers, letter process, and disputes.
Compliance Manager
CRESCENT BANK
Chesapeake, VA
08.2019 - 02.2020
- Analyzed monthly Metro 2 files, identifying discrepancies and proactively resolving issues to ensure accuracy within the bank’s portfolio.
- Identified and addressed process discrepancies, conducting root cause analysis to develop and implement solutions for more seamless processes and a more accurate credit reporting file.
- Managed and tested multiple projects within Operations and Compliance, driving improvements in the efficiency and accuracy of credit reporting processes.
- Collaborated closely with IT and business units to resolve systemic and procedural issues, ensuring alignment with regulatory requirements and industry best practices.
Credit Bureau Dispute Supervisor
CRESCENT BANK
Chesapeake, VA
01.2018 - 08.2019
- Established and led the credit dispute department, developing comprehensive reporting metrics to ensure accuracy and efficiency in credit dispute responses
- Recruited, trained, and developed staff, ensuring adherence to processes and procedures across various computer systems while fostering a culture of continuous improvement
- Supervised day-to-day operations, providing clear direction and setting daily and weekly performance expectations to ensure alignment with department goals
- Collaborated with Compliance Officers to research and respond to regulatory complaints, ensuring bank servicing and credit reporting remained compliant with industry standards
- Conducted in-depth analysis of monthly Metro 2 files, using SQL queries to identify and correct errors, ensuring accuracy in credit reporting
- Partnered with IT and business teams to resolve process and procedural errors, aligning Metro 2 logic with the FCRA to enhance compliance and operational effectiveness
Credit Dispute Analyst Lead
CRESCENT BANK
Chesapeake, VA
01.2017 - 01.2018
- Analyzed monetary transactions and loan servicing processes to identify discrepancies and update reporting ensuring accuracy and compliance
- Trained new team members on the use of collections systems and eOSCAR, ensuring a smooth onboarding experience and proficiency in critical tools
- Created and implemented new training materials and techniques, enhancing departmental effectiveness and ensuring continuous development of new hires
- Developed and maintained efficiency tracking reports and quality control tracking, providing actionable insights to support team performance management and process optimization
Education
Bachelor of Arts - Psychology
Ashford University
San Diego, CA05.2019
Skills
- Project Management
- Agile methodology
- Microsoft SQL
- Azure
- Scrum
- Cross-functional coordination
- Planning and prioritization
- Interpersonal skills
- Regulatory compliance
- Business Analysis
- Requirements gathering
- Regulatory compliance
- Vendor management
- Risk Analysis
- Quality assurance
- Product Lifecycle
- Data analysis
- People management
Certification
- CERTIFIED REGULATORY VENDOR PROGRAM MANAGER, 12/01/21, CEI-CRVPM-B02734
- Metro 2 Fundamentals, CONSUMER DATA INDUSTRY ASSOCIATION (CDIA)
Timeline
Credit Reporting Manager
EXETER FINANCE
01.2024 - Current
Business Systems Analyst
CRESCENT BANK
02.2022 - 10.2023
Director of Process Improvement / CRVPM
CKS FINANCIAL
02.2020 - 01.2022
Compliance Manager
CRESCENT BANK
08.2019 - 02.2020
Credit Bureau Dispute Supervisor
CRESCENT BANK
01.2018 - 08.2019
Credit Dispute Analyst Lead
CRESCENT BANK
01.2017 - 01.2018
Bachelor of Arts - Psychology
Ashford University
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