Sarah Criswell
Mcmechen,WV
Summary
Proven achiever with experience at Park Valley Behavioral Healthcare, adept in patient scheduling and workflow optimization. Enhanced patient satisfaction and safety through meticulous adherence to HIPAA and first responder skills. Skilled in Microsoft Office and compassionate customer service, demonstrating a significant impact on front desk operations and emergency preparedness. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Park Valley Behavioral Healthcare
08.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Supported office staff and operational requirements with administrative tasks.
Pool Manager
City Of Glen Dale
05.2012 - 09.2021
- Enhanced pool safety by conducting regular inspections and maintenance of equipment.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Reduced accidents by implementing comprehensive training programs for lifeguards and other staff members.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
Education
High School Diploma -
John Marshall High School
Glen Dale, WV05.2004
Skills
- Appointment management
- Patient Scheduling
- Documentation
- Microsoft Office
- EMR / EHR
- Patient Registration
- Outpatient Care
- Front Desk Operations
- Workflow Optimization
- HIPAA Guidelines
- Data Entry
- Heartsaver CPR AED (CPR AED)
Timeline
Medical Receptionist
Park Valley Behavioral Healthcare
08.2021 - Current
Pool Manager
City Of Glen Dale
05.2012 - 09.2021
High School Diploma -
John Marshall High School
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