SARAH CROWLEY
Canandaigua,NY
Summary
Dynamic leader with extensive experience in operational leadership and strategic planning, notably at Mosaic Health. Excelled in enhancing efficiency, quality assurance, and regulatory compliance, achieving significant improvements in patient care and service delivery. Skilled in fostering team development and effective communication, demonstrating a track record of organizational excellence and innovation.
Overview
21
21
years of professional experience
Work History
Credentialing Assistant
FF Thompson Hospital
09.2024 - Current
- Updated departmental spreadsheets regularly to track progress on pending applications, allowing for effective workload management.
- Enhanced communication between departments through timely updates on providers'' status, ensuring smooth transitions during onboarding.
- Supported audit preparations by diligently maintaining up-to-date files and documentation for each credentialed provider.
- Participated in regular departmental meetings to discuss process improvements and address areas for potential growth.
- Collaborated with medical staff offices to facilitate timely completion of credentialing processes, reducing delays in service provision.
- Maintained strict confidentiality when handling sensitive information pertaining to providers'' credentials and personal history.
- Demonstrated strong organizational skills by managing multiple priorities and deadlines, delivering consistent results on time.
- Received and evaluated applications to look for missing and inaccurate information.
- Maintained strong relationships with insurance carriers, resulting in expedited approval of provider applications.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Reduced errors in data entry by maintaining accurate records of provider information in the credentialing database.
- Improved turnaround time for provider enrollment applications with thorough preparation and submission strategies.
Director of Practice Operations
Mosaic Health
11.2015 - 06.2024
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised team of 30 office personnel.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed close working relationships with front office and back office staff.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Assisted with regulatory issues such as compliance.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Handled job duties for staff members which were unavailable or out of office.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
- Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
- Increased efficiency in managing deadlines through effective prioritization and organization of workload.
- Assist providers throughout recredentialing cycles, ensuring timely completion.
- Maintained detailed records of all completed credentialing processes, ensuring easy access for future reference or audits.
- Enrolled both medical and dental providers and Medicaid, Medicare, and private insurance plans.
- Maintained thorough documentation of deposit transactions, ensuring a well-organized and easily accessible record system.
- Maintained accurate records of materials shipped to ensure proper documentation and invoicing.
- Maintained accurate records of all transactions related to vendors including contracts, invoices, purchase orders, correspondence relating to negotiations or disputes in database systems.
Front Office Team Leader
Center for Orthotic and Prosthetic Care
11.2014 - 11.2015
- Oversaw front desk operations, ensuring smooth check-ins, check-outs, and efficient management of appointment scheduling and patient flow
- Led the front office team, providing training, support, and supervision to ensure exceptional customer service and a welcoming atmosphere for patients
- Managed patient records, insurance verifications, and billing processes with accuracy and attention to detail
- Facilitated effective communication between the front office and clinical staff, promoting seamless operations and patient care coordination
Patient Access Manager
Nicholas H. Noyes Memorial Hospital
08.2003 - 09.2014
- Implemented policies and procedures to enhance efficiency and service quality at the front desk
- Collaborated with management to address operational challenges and improve overall patient experience
- Managed insurance verification and pre-authorization processes, ensuring compliance with regulations and facilitating accurate billing and payment collection
- Addressed patient inquiries and concerns promptly, resolving issues to maintain a supportive and welcoming environment
- Streamlined patient access workflows to improve efficiency and reduce wait times, enhancing overall patient satisfaction and operational effectiveness
- Collaborated with clinical and administrative teams to implement best practices and ensure coordinated care delivery
- Oversaw patient registration and admission processes, ensuring accurate and efficient data collection and entry to facilitate seamless patient access to care
- Led a team of patient access representatives, providing training, support, and guidance to uphold high standards of service and performance
Education
M.S. - Industrial/Organizational Psychology in Organizational Psychology
University of Phoenix
01.2012
Skills
- Staff management
- Workflow management
- Policy implementation
- Records management
- Policy and procedure development
- Employee performance
- Payroll administration
- New hire training
- Staff development
- Supplies ordering
- Continuous improvement
- HIPAA and OSHA regulations
- Managing medical and dental practices
- Credentialing requirements
- Credentialing process
- Credentialing documentation
- Human resources processes
Accomplishments
- Led the transformation of operations across multiple medical and dental offices, enhancing efficiency and patient satisfaction by implementing strategic initiatives.
- Streamlined patient access workflows, resulting in a significant reduction in wait times and an increase in overall patient satisfaction scores.
- Implemented rigorous compliance measures, ensuring adherence to health regulations and organizational standards, leading to consistent high-quality care delivery.
References
References available upon request.
Roles And Responsibilities
- I took charge of daily operations and guided my team to maintain a productive and compliant workplace, always putting patient care first.
- Ensured we met all Department of Health regulations while creating a welcoming environment for our patients.
- Regularly analyzed the needs of the office, maintained budgets, and developed strategies to enhance our practice.
- Led the entire recruitment process, from phone screens and interviews to hiring, onboarding, and training new team members.
- Continuously reviewed and updated our policies and procedures to keep us aligned with organizational standards and regulations.
- Made sure our staff's payroll was accurate and timely.
- Managed credentialing and re-credentialing for all medical and dental providers with insurance companies, ensuring smooth onboarding and compliance.
Timeline
Credentialing Assistant
FF Thompson Hospital
09.2024 - Current
Director of Practice Operations
Mosaic Health
11.2015 - 06.2024
Front Office Team Leader
Center for Orthotic and Prosthetic Care
11.2014 - 11.2015
Patient Access Manager
Nicholas H. Noyes Memorial Hospital
08.2003 - 09.2014
M.S. - Industrial/Organizational Psychology in Organizational Psychology
University of Phoenix
Similar Profiles
GABRIELLE FELLEGABRIELLE FELLE
Pharmacy Technician at FF Thompson HospitalPharmacy Technician at FF Thompson Hospital
Kayli ValerioKayli Valerio
Patient Registration Specialist at FF Thompson HospitalPatient Registration Specialist at FF Thompson Hospital
Mechelle MenzMechelle Menz
Clinical Laboratory Technician at FF Thompson HospitalClinical Laboratory Technician at FF Thompson Hospital