Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
References
Timeline
Generic

Sarah Cunningham

Beaverton,OR

Summary

Motivated Leader with experience in maintaining operations, managing staff performance, and ensuring customer satisfaction. Proficient in utilizing management techniques for team motivation, conflict resolution, and improved productivity. Demonstrated skills in fostering positive work environments and driving operational efficiency. History of improving procedures to streamline workflow and enhance team performance.

Overview

13
13
years of professional experience

Work History

Assistant Shift Manager

LegalZoom Virtual Mail
07.2018 - Current
  • Managed team of more than 30 frontline employees, including transitioning through
  • Oversaw 170% growth in Checkstream daily processing since December 2019, as measure by daily records
  • Streamlined remote deposit processing through programming directions and introducing redundancy measures to prevent mistakes
  • Maintained a rate of 50-66% of total evening shift trained in Checkstream processing
  • Set record for daily checkstream items processed at 436 in an 8 hour shift

Mage

Pax Together Intersection
Seattle, WA
08.2024 - 09.2024
  • Managed gaming environment prioritizing inclusivity and safety.
  • Facilitated access to necessary materials for participants.
  • Designed instructional content focusing on safety protocols for volunteers.

Target Tanasbourne
08.2016 - 07.2018
  • Created new display strategies that achieved national recognition for sales growth
  • Decreased processing time by 50% through new methods

Target Springfield
09.2013 - 08.2016
  • Maintained excellent interactions with customers to deescalate problem situations frequently

Target Tanasbourne
09.2011 - 09.2013
  • Became a trainer within three weeks
  • Reorganized and rewrote schematic for existing storage space to decrease supply ordering error by 75%

Starlight Division
03.2020
  • Took over administrative duties and coordinated transport arrangements within the premises.
  • Coordinated availability of necessary resources for handlers.
  • Ensured adherence to contract requirements via spreadsheet management.

Starlight Division
03.2017
  • Promoted to second-year position after just one day
  • Enhanced workflow through innovative ticketing solution, resulting in a 50% efficiency increase
  • Ensured order among more than 100 people during the late arrival of a celebrity guest
  • Enhanced customer satisfaction by creating an interactive queue environment

Education

Bachelor of Arts - Russian Literature

University of Oregon
Eugene, OR
01.2016

Associate of Arts -

Portland Community College
01.2013

Skills

  • Workforce Scheduling
  • Effective Task Delegation
  • Goal Development and Monitoring
  • Team Development
  • Effective Decision-Making
  • Effective Leadership
  • Operational Efficiency Enhancement
  • Employee Performance Assessment
  • Performance Improvement Strategies
  • Effective De-escalation Techniques
  • Operational Streamlining

Volunteer Experience

Jet City Comic Show, 01/01/15, 12/31/17, Took over registration booth going from learning the system to directing other volunteers within two hours, Worked as the registration liaison for the convention center staff for any questions, Introduced people to the wonders of cons

Languages

French
Professional
Russian
Limited

References

References available upon request.

Timeline

Mage

Pax Together Intersection
08.2024 - 09.2024

Starlight Division
03.2020

Assistant Shift Manager

LegalZoom Virtual Mail
07.2018 - Current

Starlight Division
03.2017

Target Tanasbourne
08.2016 - 07.2018

Target Springfield
09.2013 - 08.2016

Target Tanasbourne
09.2011 - 09.2013

Bachelor of Arts - Russian Literature

University of Oregon

Associate of Arts -

Portland Community College
Sarah Cunningham