Sarah Cunningham
Starbucks
Santa Cruz,CA
1
Language
6
years of professional experience
Results-driven leader in barista team management, specializing in high-quality service and operational efficiency. Expertise in beverage preparation, customer service, and inventory management. Committed to fostering collaboration, adapting to evolving needs, and delivering consistent results through effective staff training and schedule management.
Work History
Starbucks Partner
1 Year 4 Months- Trained and mentored baristas on beverage preparation and customer engagement techniques.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Collaborated with team members to develop effective marketing strategies for local promotions.
- Prepared high-quality beverages consistently following established recipes and standards.
Barista Shift Lead
2 Years 5 Months- Responded to menu-item inquiries, clarifying ingredients, preparation, and item options.
- Managed daily cleaning and organization of work areas to keep inventory, equipment, and supplies properly arranged.
- Prepared and assembled food orders accurately, ensuring correct items, presentation standards, and order completeness.
- Processed customer returns, managed cash handling workflows, and prepared closing paperwork to ensure accurate end-of-day documentation.
- Managed opening and closing shop tasks to maintain consistent daily operations.
- Planned and maintained employee schedules to support daily operations.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Collaborated with management to strategize promotional events, boosting store visibility.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Barista Shift Lead
4 Months- Efficient and orderly in making all drink types
- Handled cash transactions, prepared closing documents, and processed returns to maintain financial accuracy
- Opened and closed the shop on a daily basis.
- Prepared various beverages with precision and speed
- Addressed customer questions and complaints with a positive attitude to enhance customer satisfaction
- Supervised daily operations, ensuring efficient workflow and high-quality service.
Retail sales associate
1 Year 9 Months- Assisted customers with product selection to optimize shopping experience.
- Increased sales through suggestive selling and effective product knowledge sharing
- Welcomed and responded to customers to foster a positive shopping environment
- Managed employee assignments to organize specific sections of the store.
Boutique sales associate
1 Year 9 Months- Maintained clean workspace, displayed merchandise effectively, ensured accurate pricing for customer satisfaction
- Operated cash register, processed returns to enhance customer experience
- Restocked merchandise on shelves to maintain inventory levels
Education
Associate of Science - Dental Hygiene
Skills
Fast-paced multitasking
Interpersonal communication
Team player
Barista certification
Shift scheduling
Hygiene compliance
Team leadership
Marketing strategies
Problem-solving abilities
Critical analysis
Team management
Team goal contribution
Adaptability and flexibility
LANGUAGES
English
Timeline
Starbucks Partner
Starbucks
05.2025 - CurrentRead More
Barista Shift Lead
11th Hour Coffee
06.2024 - 10.2024Read More
Barista Shift Lead
White Raven
10.2022 - 03.2025Read More
Retail sales associate
Pacific Wave
10.2020 - 07.2022Read More
Boutique sales associate
Realm
10.2020 - 07.2022Read More
Cabrillo College
Associate of Science from Dental Hygiene
Read More
Personal Information
Availability: Tuesday-Sunday