SARAH CURTH
PERRYSBURG,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
MEMBER SERVICE REPRESENTATIVE
YMCA OF GREATER TOLEDO
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled complaints with prompt, courteous service to uphold professional reputation
- Educated and engaged customers with new bank products and services
- Responded to customer calls and emails to answer questions about products and services
OPERTAION ASSITANT
JANI-KING
10.2021 - 06.2022
- Managed day-to-day department operations with effective workflow coordination
- Solved problems timely and effectively, ensuring customer satisfaction
- Assisted operations manager with planning of routine operations and special projects.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Walmart
Money Services
08.2018 - 08.2021
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Marketing
BOWLING GREEN STATE UNIVERSITY
12.2023
AA BUSINESS -
COLUMBUS STATE COMMNITY COLLEGE
12.2020
Skills
- Customer Support
- Customer Standards Compliance
- Membership Registrations
- Payment Collection
- Program Administration
- Service Upselling
- Product Sales
- Financial Transactions
- Time Management
- Decision Making
- Analytical Skills
- Relationship Building
Timeline
MEMBER SERVICE REPRESENTATIVE
YMCA OF GREATER TOLEDO
07.2022 - Current
OPERTAION ASSITANT
JANI-KING
10.2021 - 06.2022
Walmart
Money Services
08.2018 - 08.2021
Marketing
BOWLING GREEN STATE UNIVERSITY
AA BUSINESS -
COLUMBUS STATE COMMNITY COLLEGE
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