Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Cvach

Freeland,MD

Summary

I am an influential and value-driven human resources leader and operations expert with 10+ years of progressive experience sourcing, recruiting, retaining, and developing a staff that routinely exceeds expectations. I am versed in all aspects of running both large and small volume businesses. This includes hiring and training associates and other managers, opening and closing procedures, merchandising and building and fostering an inclusive and guest service driven culture. My strengths include driving for great results and managing talent. My passion is in leadership training, development and customer service.

Overview

17
17
years of professional experience

Work History

Human Resources Business Partner

Amazon
01.2023 - Current
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively.
  • Managed complex employee relations issues to promote a healthy workplace culture.
  • Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Trained 3 newly hired HRBPs
  • Mentored and developed an hourly HR associate partner which led to their promotion to a salaried role
  • Supported multiple sites accounting for 2000+ associates and 50+ salaried leaders
  • Led annual talent reviews for 4 different sites and trained salaried leaders on creating un-biased feedback for direct reports

District Manager

Public Storage
03.2017 - Current
  • Recruit, motivate and retain a team of high-performing and driven property managers
  • Develop and implement strategies to capitalize on opportunities in district
  • Create and present Power Point presentations for quarterly regional leadership meetings
  • Manage operational budgets including payroll and repair and maintenance
  • Increase occupancy in order to increase cash basis revenue
  • Accomplishments: Awarded President's Circle for ending 2018 in the top 10% of the company for district-wide business results
  • Increased Cash Basis Revenue by 3.66% for 2018 by increasing Move-ins by 4.72% and also decreasing Delinquent Rent and Fees by 11.68%
  • Achieved passing audit results for 2017, 2018, 2019, 2020 and 2021 by teaching office standardization as well as setting the expectations of the job and following up weekly and performing monthly mini-audits
  • Promoted 6 property managers to district leaders
  • Assisted in opening two new locations in Boston, MA by teaching new District Managers office standardization and creating task lists for the property staff to ensure a smooth open
  • Created a task checklist for future openings for company use that was then used during the largest acquisition in 2021
  • Mentored bottom performing District Manager and helped identify the root causes to her opportunity metrics and solutions to increase the metrics and sustain for the long-term
  • This assisted her in moving from bottom 10% of the company in 2018 to top 25% of the company in business results in 2019.

Executive Team Leader

Target
07.2011 - 03.2017
  • Lead a team of over 60 team members
  • Use business, leadership and people skills to inspire exceptional performance
  • Maximize sales and profits
  • Create a fast-paced, energetic environment that delivers a consistent Target brand experience
  • Assist with recruiting and hiring of the team
  • Accomplishments: Group trainer for Executive Team Leaders
  • Inventory Captain for 3 years
  • Received 3 promotions in 5 years due to consistent increase in business metrics such as making payroll budgets, making sales numbers for merchandise and credit card sales numbers
  • Peer leader and mentor for the store as well as all Executive Team Leaders in charge of the Guest Experience department for the Group
  • Conducted annual meetings in preparation for peak season for Group leaders
  • Helped promote 5 team members to Team Leader role and 2 Team Leaders to Executive Team Leader role
  • Joined the Campus Recruiting Team.

Assistant Manager

American Eagle Outfitters
07.2009 - 07.2011
  • Interview potential candidates for store personnel
  • Train and develop sales, stock, and cashier associates using AE training materials
  • Assist in establishing and maintaining a diverse work force in store
  • Establish store/individual sales goals, communicate goals and monitor achievement of goals.

Key Holding Sales Associate

White House Black Market
08.2007 - 05.2009
  • Train and develop sales, stock, and cashier associates
  • Assist in establishing and maintaining a diverse work force in store
  • Establish store/individual sales goals, communicate goals and monitor achievement of goals.

Education

BS in Cellular and Molecular Biology -

Towson University
Towson, MD
05.2010

Skills

  • Retail Merchandising
  • Recruitment & Retention
  • Operations
  • Team Leadership
  • Coaching and Mentoring
  • Loss Prevention
  • Personnel Training and Development
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Employee Relations
  • Retention Strategies

Timeline

Human Resources Business Partner

Amazon
01.2023 - Current

District Manager

Public Storage
03.2017 - Current

Executive Team Leader

Target
07.2011 - 03.2017

Assistant Manager

American Eagle Outfitters
07.2009 - 07.2011

Key Holding Sales Associate

White House Black Market
08.2007 - 05.2009

BS in Cellular and Molecular Biology -

Towson University

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Sarah Cvach