Sarah Daffern
San Tan Valley,AZ
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
8
8
years of professional experience
Work History
DETENTION OFFICER
Pinal County Sheriff's Office
FLORENCE, AZ
06.2023 - Current
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Managed intake and release processes, including documentation, fingerprinting, and photographing.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Escorted inmates from one area of the detention center to another safely and securely.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
- Reported on quality of inmate work and violations committed by prisoners.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Supervised inmates during day-to-day activities.
- Enforced disciplinary action when appropriate according to established guidelines.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Transported and escorted inmates to hospitals, court and other institutions.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Responded to detainee requests and grievances in a timely and fair manner.
- Participated in training sessions designed to improve job performance or learn new techniques.
BUSSINESS ASSISTANT
DENTAL CARE OF CITRUS GROVES
QUEEN CREK, AZ
10.2021 - 01.2023
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Scheduled and confirmed appointments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed payments and updated accounts to reflect balance changes.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
HOSTESS
Barrio Queen
SAN TAN, AZ
01.2020 - 06.2020
- Greet guests as they enter the restaurant.
- Make sure the hostess stand is organized and fully functional for a busy environment.
- Answer phone calls, take online orders.
- Handled the cash drawer.
- Escort our guests to their table, and present them with the menu.
- At the end of the shift, check the servers and bartenders out, and collect and divide the tips.
- Balanced the office safe at the end of the shift.
- Inputting the daily inventory records into our system.
- Organized important documents.
Fraud Specialist
Chase Bank
TEMPE , AZ
02.2019 - 04.2019
- Provide customer service through outbound phone calls.
- Review our members' financial statements to help assist in catching fraud.
- Multi-tasking to provide the most accurate information.
- Staying up to date with privacy procedures.
- Opened investigations into issues brought up by individuals in community.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
Loan Advisor
Bridgecrest Financial
MESA , AZ
02.2017 - 01.2019
- Use of the Vision program (for post-sale notation), and manual outbound calls for 30-90 day past due accounts.
- “Plan to Cure” is responsible for assisting customers with solutions for past due accounts.
- Offering arrangements, negotiations, and providing financing details of the contract.
- Functioning under high stress and in an escalated environment, while providing excellent customer service.
- Maintained accurate records in collections database system.
- Managed accounts receivable processes including collections when necessary.
Education
High School Diploma -
BRAWLEY UNION HIGH SCHOOL
Brawley, CA06-2010
Skills
Career-driven individual seeking full-time employment, offering growth opportunities I have excellent oral and written communication skills, exceptional customer service experience in multiple industries, and the ability to function independently or as a team member
Timeline
DETENTION OFFICER
Pinal County Sheriff's Office
06.2023 - Current
BUSSINESS ASSISTANT
DENTAL CARE OF CITRUS GROVES
10.2021 - 01.2023
HOSTESS
Barrio Queen
01.2020 - 06.2020
Fraud Specialist
Chase Bank
02.2019 - 04.2019
Loan Advisor
Bridgecrest Financial
02.2017 - 01.2019
High School Diploma -
BRAWLEY UNION HIGH SCHOOL
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