Sarah Darko
Clancy,MT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Change Manager
ZOOT ENTERPRISES, INC.
04.2014 - Current
- Responsible for authorization of changes implemented to development, quality assurance, client test and production environments.
- Responsible for depositing Zoot-developed client code into the Escrow accounts on a quarterly basis.
- Responsible for the day-to-day scheduling of members of IT Service Delivery and the service desk for numerous pre-install meetings and installs throughout the day.
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Designed processes and systems supporting business needs before, during and after transitions.
- Developed training materials and resources for smooth transitions during organizational changes.
- Identified impacted parties, business partners and resources required for planned changes.
- Evaluated the effectiveness of implemented changes, making adjustments as necessary to achieve desired outcomes.
- Developed solutions to address complex issues and operational gaps.
- Conducted thorough assessments of organizational readiness for change, recommending tailored approaches based on findings.
- Managed risks associated with change initiatives, implementing mitigation strategies as needed.
- Streamlined processes for enhanced efficiency, working closely with cross-functional teams to identify gaps and redundancies.
- Enhanced organizational agility by fostering a culture of continuous improvement and adaptability.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Ensured compliance with regulatory standards while executing change management activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Legal Assistant/Office Administrator
SCHRAUDNER & HILLIER, PLLC
04.2009 - 04.2014
- Notarized supporting legal documents.
- Supported office related errand runs.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed high-volume workload while maintaining strict attention to detail on every task.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Administrator
PRICE RITE MEDICAL EQUIPMENT
07.2007 - 01.2009
- Supported the operations of a medical equipment supplier.
- Data entry to support invoicing for billing purposes.
- Generate and submit orders for equipment purchase and/or rental.
- Submit request to doctors to verify patient need of special medical equipment.
- Scanning and filing of business documents.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Bookkeeper/Legal Assistant
COK WHEAT & KINZLER, PLLP
06.2001 - 06.2007
- Supported the office operations of a major law firm in Bozeman
- Establish, maintained and closed client case files.
- Event planner for office team building functions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed high-volume workload while maintaining strict attention to detail on every task.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Collaborated effectively with multi-disciplinary teams to tackle complex cases, fostering a positive work environment that promoted success.
- Communicated pertinent information to clients via phone, email, and mail.
Education
Bachelor of Science - Consumer Science - Family And Consumer Sciences
Montana State University
Bozeman, MT05.2004
Skills
- Proficient with JIRA, Outlook, Lotus, HipChat, MatterMost, eazyBI, QuickBooks Pro, TIMS, TABS, Abacus, Rocketmatter, Microsoft office suite software and Macintosh operating system ITIL Certified (April 2022)
- Change Management Expertise
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Professional and Courteous
- Task Prioritization
- Scheduling and Coordinating
- Self Motivation
- Managing Operations and Efficiency
- Interpersonal Skills
- Customer Relationship Management
- Analytical Thinking
- Training and Development
- Goal Setting
- Good Judgment
- Task Delegation
- Documentation And Reporting
- Strategic Planning
- Negotiation and Conflict Resolution
- MS Office
- Preventive Maintenance
- Continuous Improvement
- Emergency Response
- Negotiation
- Idea Development and Brainstorming
References
References available upon request
Certification
ITIl Foundation Certificate in IT Service Management, effective 04/27/2022
Timeline
Change Manager
ZOOT ENTERPRISES, INC.
04.2014 - Current
Legal Assistant/Office Administrator
SCHRAUDNER & HILLIER, PLLC
04.2009 - 04.2014
Office Administrator
PRICE RITE MEDICAL EQUIPMENT
07.2007 - 01.2009
Bookkeeper/Legal Assistant
COK WHEAT & KINZLER, PLLP
06.2001 - 06.2007
Bachelor of Science - Consumer Science - Family And Consumer Sciences
Montana State University
ITIl Foundation Certificate in IT Service Management, effective 04/27/2022
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