Sarah Davenport

• Responsible for all aspects of the guest journey and the overall experience from first point of contact to after departure
• Adhere to written standards of operations, policies and procedures, manuals, memos, oral instructions, etc
• Devise and implement actions to ensure the company's performance to the qualitative and quantitative goals set for overall guest experience
• Cultivate lasting relationships with customers to grow customer loyalty
• Establish and maintain positive relationships with third-party vendors
• Answer phones, emails, and other inquiries
• Prepare pricing packets
• Meet with new and existing clients for tours, consults, walk-throughs, etc
• Ascertain how new contacts learned about the venue
• Complete contacts and invoices in Authnet
• Complete contracts in DocuSign and send to Director of Finance for co-signing
• Follow up with clients about payments, floorplans, vendor paperwork, and additional rental hours/items needed
• Update calendar and notify staff regarding events
• Set all door codes for check in/out for each guest stay to ensure codes are unique and time limited to stay duration to maximize guest safety.
• Monitor batteries in door locks
• Manage large events
• Review bookings and pricing on 3rd party sites to increase utilization
• Utilize reward tools on Airbnb and VRBO to increase sales
• Manage Airbnb listings and respond to Airbnb support messages related to account status

• Purchase all supplies for guest accommodations and related activities (toiletries, laundry detergents, linens, guest B&B food items, housekeeping cleaning supplies, etc.)
• Review Authnet for fraud filter errors and approval of charges that were blocked due to failure to verify against fraud filters
• Work with Content Manager to measure, analyze, and report guest service satisfaction, online reputation, quality assurance, and similar experiential performance metrics
• Assist with public relations outreach or marketing projects
• Serve as the point of contact regarding guest complaints and address them appropriately, taking ownership of the complaints and their resolution in a timely manner. Work with In-House counsel as appropriate to address such concerns
• Work with the CEO, COO/In-House Counsel, and Director of Finance to prepare the budget for the departments that this role supervises, ensuring labor and direct expenses are met based on forecast/budget guidelines established
• Ensure all company policies & procedures are adhered to and ensure guest services associates and assistants are accountable for compliance
• Ensure that all team members are knowledgeable about the property and its amenities that are available to guests
• Train employees in customer service
• Create, organize, and maintain schedules for all associates and assistants under this role’s responsibility and follow up on tasks completed
• Manage Guest Experience team to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Ensure proper staffing levels
• Review and approve time-off and timesheet requests
• Review and print timesheets every other Monday
• Complete annual employee reviews
• List employment ads and review resumes with owners
• Coordinate employee lunches for performance, holidays, etc
• Update owner, attorney, etc. with company activities as needed
• Perform other job-related duties as requested

• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
• Expanded distribution channels by forming strategic partnerships with key industry players
• Developed sales strategy based on research of consumer buying trends and market conditions
• Organized promotional events and interacted with community to increase sales volume
• Managed accounts to retain existing relationships and grow share of business
• Prepared sales presentations for clients showing success and credibility of products

• Performed in-depth consultations with clients to determine their desired outcome and create customized plans for achieving their goals
• Promoted a clean, safe environment by adhering to strict sanitation guidelines throughout all aspects of salon operations
• Increased salon revenue by consistently upselling products and services during appointments
• Enhanced client satisfaction by providing exceptional hair, skin, and nail services tailored to individual needs
• Utilized advanced color techniques, including balayage and color corrections, resulting in stunning transformations for clients
• Applied eyelash extensions to enhance clients' eyes and create impact
• Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair
• Applied body wrappings to reduce body fluid and induce weight loss
• Performed facial massage and cleanings to reduce fine lines and promote renewed skin production
• Maintained a loyal clientele base through excellent customer service and consistent results
• Developed strong relationships with product vendors to ensure access to the latest innovations and promotions for the salon's retail offerings
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
• Served food and beverages promptly with focused attention to customer needs
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
• Assisted in training new hires, providing guidance on restaurant standards and best practices
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions