Sarah Marguerite Davies
Chicago,IL
Summary
Motivated, adaptable and proactive customer service professional with many years experience in hospitality and aviation, a team player with great attention to detail and excellent organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Captain
Maple And Ash / Monarch
Chicago / Dallas, IL
04.2021 - Current
- During my time at Maple Hospitality I spent 15 months at Maple and Ash Chicago before transferring to Monarch Dallas. Working at 2 locations gave me a broad understanding of the operation and the diversity of the different locations which has greatly improved my skills as a server.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations
- Coordinated foodservice operations between kitchen staff and dining room servers
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices
- Showed high-level understanding of fine dining standards and practices
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Trained staff members on use of POS system
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Server
STK
Scottsdale , AZ
12.2020 - 03.2021
- Joined STK Scottsdale 2 weeks before the grand opening. Completed server training program as well as helped organize restaurant for opening
- Responsible for training new servers and implemented many new procedures within the server team to help raise standards and garner consistency.
- Planned and set up server stations prior to opening, liaising with contractors to install shelves and storage where needed to help FOH efficiency.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Increased sales significantly by upselling higher-end products to customers
Server
The Arthur J
Los Angeles, CA
05.2018 - 11.2020
- Greeted and maintained relationships with regular guests.
- Listened to guests needs and desires to identify and recommend optimal products.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with Aloha POS system to place orders, manage bills and handle complimentary items for VIP and first time guests per company policy.
- Applied comprehensive knowledge of wine and liquor as well as appropriate entree pairings to increase sales and maximize guest experience.
Scheduler
Advanced Air
Los Angeles, CA
09.2016 - 03.2018
- Created quotes for brokers, aircraft owners and directly to customers using Schedaero software.
- Created itineraries for clients and flight crew, booked all logistics and catering requirements.
- Actioned fuel releases.
- Handled customs paperwork and arrangements for international flights.
- Sent invoices and liaised with internal departments to ensure correct handling of trip close outs.
- NATA Safety 1st Flight Scheduler Certified
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
Shuttles Manager
JetSmarter Inc.
Los Angeles, CA
02.2016 - 09.2016
- Worked closely with guests with high degree of respect for privacy.
- Greeted and dispatched flights at any Southern California FBO or airport according to requirements.
- Oversaw third party security personnel during passenger security procedures.
- Checked passenger documents, handled itinerary changes, catering and logistics arrangements.
- On Call Concierge duties included handling member phone calls and emails, VIP club, hotel, restaurant reservations globally.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Improved operations through consistent hard work and dedication
Flight Attendant
British Airways
London , United Kingdom
03.2005 - 04.2015
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Some College (No Degree) - English Literature, English Language, Art, Science
Skills
- Hospitality Service Expertise
- Guest Relations Management
- Teamwork and Collaboration
- Good Telephone Etiquette
- Attention to Detail
- Event Coordination
- Problem-solving skills
Certification
200 hour Yoga Teacher Training
Timeline
Captain - Maple And Ash / Monarch
04.2021 - Current
Server - STK
12.2020 - 03.2021
Server - The Arthur J
05.2018 - 11.2020
Scheduler - Advanced Air
09.2016 - 03.2018
Shuttles Manager - JetSmarter Inc.
02.2016 - 09.2016
Flight Attendant - British Airways
03.2005 - 04.2015
Clacton County Sixth Form College - Some College (No Degree), English Literature, English Language, Art, Science
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