Sarah Davies
Port Richey,FL
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Correctional Officer
Hernando Correctional Institution
01.2023 - Current
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Owner/Operator
Twisted Frenzy Rage Room
05.2022 - 01.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Increased customer satisfaction by providing high-quality services and timely communication.
Rural Mail Carrier
USPS
09.2009 - 11.2021
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Maintained records on customers with mail forwarding and change of address requests.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shift Manager
McDonald's
06.2017 - 10.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Trained back-up associates and led crew members in managing operations of storefront.
Education
Associate of Business Administration - Business Management
YTI Career Institute
York, PA07.2006
High School Diploma -
New Oxford High School
New Oxford, PA06.2004
Skills
- Effective Communicator and Public Speaker
- Employee Motivation and Performance
- Leadership and People Development
- Integrity and Transparency
- Management Team Leadership
- Mission and Vision
- Adaptable and Flexible
- Managing Employee Relations
- Expectation Management
- Approachable and Outgoing
Timeline
Correctional Officer
Hernando Correctional Institution
01.2023 - Current
Owner/Operator
Twisted Frenzy Rage Room
05.2022 - 01.2023
Shift Manager
McDonald's
06.2017 - 10.2020
Rural Mail Carrier
USPS
09.2009 - 11.2021
Associate of Business Administration - Business Management
YTI Career Institute
High School Diploma -
New Oxford High School
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