Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Sarah Davis

Store Manager
Raleigh,North Carolina

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Manager

Dairy Queen
Wake Forest, NC
07.2020 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.

Server/Bartender

Macgregor Draft House
Cary, NC
10.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.

Assistant Store Manager

Breeze Thru
Raleigh, United States
11.2018 - 06.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Education

Associates in Business - Hospitality

Wake Technical Community College
Raleigh, NC

High School Diploma -

Panther Creek High School
Cary, NC
06.2017

Skills

  • Inventory Management
  • Cash Management
  • Business Leadership
  • Management Training
  • Shift Scheduling
  • Payroll Management
  • Policies and Procedures
  • Employee Training
  • Sales Tracking
  • Verbal and Written Communication
  • Recruiting and Hiring
  • Customer Service

Certification

Manager ServSafe Certifcation.

Timeline

Store Manager

Dairy Queen
07.2020 - Current

Server/Bartender

Macgregor Draft House
10.2019 - Current

Assistant Store Manager

Breeze Thru
11.2018 - 06.2019

Associates in Business - Hospitality

Wake Technical Community College

High School Diploma -

Panther Creek High School

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Sarah DavisStore Manager