Sarah Davis
Summary
Dynamic professional eager to embrace new challenges, showcasing a robust work ethic and exceptional adaptability. Proven interpersonal skills facilitate effective collaboration in team environments and foster positive relationships. Demonstrates the ability to excel while rapidly acquiring new skills to enhance performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retention Specialist
RUI USA
04.2024 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Participated in cross-functional teams dedicated to developing innovative solutions for reducing churn rate.
- Worked closely with sales team members to ensure successful onboarding of new clients.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
- Provided one-on-one coaching sessions for employees on best practices related to client retention efforts.
Customer Service Representative
Alorica Inc.
05.2022 - 05.2023
- Implemented secure document protocols, ensuring HIPAA compliance and protecting sensitive data
- Collaborated with paraprofessionals to enhance service, improving user experience and operational efficiency
- Facilitated exam orders and password resets, reducing downtime and supporting academic operations
- Managed client information accurately, boosting data reliability and accuracy
- Resolved IT issues, improving system reliability and reducing service interruptions
Customer Service Representative
GDIT
07.2020 - 10.2021
- Handled client inquiries via inbound calls, boosting satisfaction and loyalty
- Guided clients through government website navigation, improving user experience
- Delivered essential COVID-19 recovery information, supporting public health initiatives
- Resolved IT issues efficiently, maintaining system functionality and client trust
- Enhanced client data security by implementing robust E-Verification protocols
Helpline Specialist
LACG
01.2018 - 03.2020
- Resolved client issues via inbound calls and chats, enhancing satisfaction, and reducing crises.
- Informed potential clients about addiction services through outbound calls, increasing engagement.
- Supported clients with gambling, substance abuse, and suicidal tendencies, ensuring comprehensive care.
- Collaborated with the team to improve support strategies, achieving better client outcomes.
- Facilitated workshops to enhance support strategies, leading to a measurable increase in client satisfaction.
- Boosted client retention by refining crisis intervention techniques on the helpline.
- Empowered clients by providing empathetic support and actionable advice for recovery.
Store Associate
Ross Dress for Less
02.2017 - 04.2019
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.2
Overnight Stocker
Walmart Supercenter
01.2016 - 07.2017
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Conducted price changes as needed, following established procedures.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Reported any suspicious activity or theft immediately to supervisors.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Pulled items from stock using lift equipment and added to shelves or bins.
Education
Bachelors - Pre-Counseling
Capella University
Minneapolis, MN06-2025
High School Diploma -
Southwood High School
05.2015
Skills
- Microsoft Office
- Individual & Group Counseling
- Career Management
- Intake Experience
- Crisis Intervention
- Accounts Receivable
- Administrative Experience
- Coachability
- Time tracking and payroll administration
- Customer relationship management
- Time Management
- Personnel conflict management
- Customer retention strategies
- Problem-solving abilities
- Adaptability and flexibility
- Team building
Certification
- ODARA Certificate, Ontario Domestic Assault, 02/01/18, Present
- Suicide Asist, Applied Suicide Intervention, 01/01/18, Present
References
- Meghan Winn, U.S. Army, 318-773-7934
- Cassandra Wade, Caddo Schools, 318-519-2663
Timeline
Retention Specialist
RUI USA
04.2024 - Current
Customer Service Representative
Alorica Inc.
05.2022 - 05.2023
Customer Service Representative
GDIT
07.2020 - 10.2021
Helpline Specialist
LACG
01.2018 - 03.2020
Store Associate
Ross Dress for Less
02.2017 - 04.2019
Overnight Stocker
Walmart Supercenter
01.2016 - 07.2017
Bachelors - Pre-Counseling
Capella University
High School Diploma -
Southwood High School
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