Proactive and customer-focused, I excelled at Pizza Hut by enhancing guest experiences through exceptional service and strong multitasking abilities. Leveraging skills in cash handling and customer engagement, I significantly contributed to repeat business and upheld high cleanliness standards. My efforts in team collaboration and upselling techniques notably boosted sales, showcasing my dedication to performance improvement and quality service.
Overview
14
14
years of professional experience
Work History
Server
Pizza Hut
03.2017 - 02.2025
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Bakery Clerk
Market Basket Grocery Store
07.2011 - 07.2017
Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)