Summary
Work History
Education
Skills
LEADERSHIP EXPERIENCE
PERSONAL GOALS AND VALUES
Timeline
Generic

Sarah Davis

Hutto,TX

Summary

Dynamic professional with extensive experience in guest interactions and issue resolution, dedicated to fostering exceptional guest satisfaction and loyalty. Proven ability to leverage effective communication skills to address concerns promptly and enhance the overall guest experience. Recognized for maintaining a welcoming and efficient service environment that encourages repeat visits and positive feedback. Committed to upholding high standards of service excellence in every interaction.

Work History

Guest Service Rep

Southside market and BBQ
  • Facilitated seamless guest experiences by answering over 200 inquiries daily, providing clear guidance that increased customer satisfaction scores by 15%.
  • Streamlined the check-in process through personalized assistance, reducing wait times by 20% and enhancing overall service efficiency for a high-volume environment.
  • Educated guests on available amenities and services, resulting in a 10% boost in upselling opportunities and contributing to improved revenue generation.

Cashier

SouthSide market an BBQ
  • Processed an average of 200 guest cash and card transactions daily, ensuring a 99.9% accuracy rate and minimizing errors to enhance customer satisfaction.
  • Managed financial exchanges by accurately reconciling cash drawers at the beginning and end of shift.
  • Facilitated seamless transaction flow during peak hours, handling $1.000's in daily sales while maintaining strict adherence to purchase verification protocols.

Education

GED -

Learning Research Center
Georgetown, TX
07-2025

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Issue resolution
  • Payment processing
  • Guest relations
  • Reservation processing
  • Verbal and written communication

LEADERSHIP EXPERIENCE

  • Southside Market And BBQ
  • Shift lead
  • Managed daily item counts for over 1,000 products, ensuring inventory accuracy within a 99.5% threshold while maintaining seamless service flow during peak hours.
  • Led by example to instruct and motivate a team of 15 staff members on task completion protocols, resulting in a 20% improvement in task efficiency and reduced operational errors.
  • Streamlined communication processes between team members and management, facilitating real-time issue resolution that decreased average service downtime by 10 minutes per shift.

PERSONAL GOALS AND VALUES

goals: I strive to be consistant and reliable. While taking initiative to get thigs done and identify problems creating reliable solutions. I am commited to growing both in my personal and profesional life seeking regular constructive feed back.

Timeline

Guest Service Rep

Southside market and BBQ

Cashier

SouthSide market an BBQ

GED -

Learning Research Center

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