Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sarah Dawodey

Jacksonville

Summary

Dynamic pharmacy technician with proven problem-solving skills at CVS, enhancing workflow and patient satisfaction through accurate prescription filling and effective communication. Demonstrated leadership in managing food pantry operations, fostering teamwork, and ensuring compliance with health regulations. Bilingual and committed to optimizing processes while maintaining confidentiality and adhering to pharmacy ethics.

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS
12.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.

Food Pantry Manager

Mass Clinic
01.2023 - 09.2023
  • Managed compliance documentation related to local health codes, keeping records up-to-date for routine inspections.
  • Improved overall workplace morale by fostering a positive work environment where teamwork was highly valued.
  • Contributed to budget management by tracking expenses and identifying cost-saving opportunities in the pantry department.
  • Coordinated closely with other departments such as catering services or nutritionists to develop menus that met specific dietary requirements or preferences.
  • Developed strong relationships with vendors, negotiating better deals on bulk orders for the organization''s benefit.
  • Actively participated in professional development opportunities, staying informed about industry trends and best practices to continuously improve pantry management skills.
  • Trained new pantry team members on proper procedures, resulting in increased productivity and consistency.
  • Maintained a clean and safe work environment, adhering to all health and safety regulations.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Front Store Manager

Dollars Outlet
10.2019 - 11.2021
  • Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
  • Conducted regular audits of store policies and procedures to ensure compliance with company standards and local regulations.
  • Managed daily cash reconciliation and deposits for accurate financial records and optimal cash flow.
  • Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
  • Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Bachelor of Science - Behavioral Neuroscience

University of North Florida
Jacksonville, FL
05-2027

High School Diploma -

Duval Virtual Instruction Academy
Jacksonville, FL
06-2023

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Prescription filling
  • Pharmacy ethics
  • Interpreting and processing medication orders
  • Interpreting orders
  • FDA drug safety guidelines
  • Leadership/communication skills
  • Exceptional written and verbal communication skills
  • Customer service
  • Critical thinking
  • Fluent bilingualism
  • [Language] translation
  • Time management
  • Decision-making

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Arabic
Native or Bilingual
Turkish
Limited Working
English
Native or Bilingual
Spanish
Elementary

Timeline

Pharmacy Technician

CVS
12.2023 - Current

Food Pantry Manager

Mass Clinic
01.2023 - 09.2023

Front Store Manager

Dollars Outlet
10.2019 - 11.2021

Bachelor of Science - Behavioral Neuroscience

University of North Florida

High School Diploma -

Duval Virtual Instruction Academy

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