- Passionate about balancing physical health with mental and emotional wellness
- Crafting and DIY Projects
- Music
- Volunteering
- I enjoy helping others and giving back to the community
- Gym Workouts
Sarah Dearduff
Account Admin
Fort Wayne,IN
Summary
Proven achiever with extensive experience at Holman, adept in order processing and customer service. Excelled in teamwork and collaboration, enhancing client satisfaction and operational efficiency. Demonstrated exceptional audit support and problem-solving skills, contributing to a significant increase in compliance and accuracy. Renowned for adaptability and critical thinking, consistently surpassing performance metrics.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Account Administrator
Holman
08.2023 - Current
- Monitored client accounts for potential issues, proactively addressing concerns before they escalated.
- . Facilitated smooth interdepartmental communication by acting as a liaison between finance, sales, operations teams.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
- Enhanced client satisfaction with timely resolution of inquiries and effective communication.
- Collaborated with cross-functional teams to support the achievement of company goals.
- Provided ongoing support to sales teams in developing proposals, quotes, and presentations for prospective clients.
Bank Teller
Bippus State Bank
03.2022 - 08.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Order Fulfillment Associate
Walmart
06.2017 - 03.2022
- Followed procedures at all times for personal and team safety.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Trained new associates on basic and advanced shipment procedures.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
Education
High School Diploma -
Huntington North
Huntington, IN 05.2001 -
Skills
Order processing
Audit support
Teamwork and collaboration
Microsoft Excel
Customer service
Time management
Problem-solving
Organization skills
Self motivation
Critical thinking
Adaptability
Purchase orders
Written communication
Interests
Timeline
Account Administrator
Holman
08.2023 - Current
Bank Teller
Bippus State Bank
03.2022 - 08.2023
Order Fulfillment Associate
Walmart
06.2017 - 03.2022
High School Diploma -
Huntington North
05.2001 -
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