Compassionate professional with experience in customer service and healthcare. Demonstrates strong attention to detail and time management skills. Dedicated to enhancing customer satisfaction while ensuring compliance with safety protocols in all interactions.
Overview
20
20
years of professional experience
Work History
Garden Center Associate
The Village
Fallon, NV
08.2025 - Current
Assisted customers with plant selection and care advice
Supported team members in daily operations and customer service tasks
Engaged in training sessions on horticultural knowledge and safety protocols
Increased repeat business through friendly interactions that fostered trust in our expertise.
Contributed to increased customer loyalty through personalized recommendations and attentive service.
Medication Technician
Eskaton Fountainwood Lodge
Orangevale, CA
03.2006 - 04.2008
Administered medications to residents, ensuring compliance with safety protocols and health regulations.
Assisted in maintaining accurate medication records, enhancing reliability of resident care documentation.
Collaborated with healthcare team members to optimize medication management processes within the facility.
Trained new staff on best practices for medication administration and documentation standards.
Monitored medication storage area to maintain medication security and control.
Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Patient Care Technician
Highland Manor Nursing Home
Fallon, NV
06.2007 - 2007
Enhanced patient satisfaction by providing compassionate and attentive care.
Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.