Sarah Decker
Rockport
Summary
Dynamic professional with extensive experience in customer service and cash handling, notably as an Assistant Manager at Dollar General. Proven track record in enhancing customer satisfaction and resolving issues effectively. Skilled in team leadership and records management, consistently fostering positive environments and achieving operational excellence.
Overview
6
6
years of professional experience
Work History
Cashier Specialist
Ace Hardware
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Supported Distribution and Marketing departments with merchandising, product retrieval and customer service needs.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Manager
Dollar General Store
09.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Reservations Manager
Clear Sky Resorts
02.2020 - 08.2021
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled reservations and answered questions from interested patrons for busy 5-Star Glamping Resort that had 4 properties over three states.
- Became educated on the Cloudbeds reservation system and trained other's on the Cloudbeds system
Sales Associate
Forever 21
01.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2024
Skills
- Patience and tolerance
- Cleanliness and hygiene
- Cash handling expertise
- Customer service
- Time management
- Customer satisfaction
- Hotel management
- Issue resolution
- Records management
- Money handling
- Team leadership
- Decision-making
Timeline
Cashier Specialist
Ace Hardware
05.2023 - Current
Assistant Manager
Dollar General Store
09.2021 - 05.2023
Reservations Manager
Clear Sky Resorts
02.2020 - 08.2021
Sales Associate
Forever 21
01.2019 - 01.2020
High School Diploma -
Penn Foster Career School
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