SARAH DECOURSEY
Inglewood,CA
Overview
18
18
years of professional experience
Work History
Advanced Team Member (Trainer)
Chick Fil A
Inglewood, United States
01.2022 - Current
- Evaluate employee performance to gauge where skills are lacking.
- Create training programs to address skill gaps in employees.
- Prepare learning materials for programs.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responded to customer inquiries immediately, listening thoroughly and providing individualized support for various requests.
- Maintained clean and sanitized storefront, preventing spread of COVID-19 through regular surface cleaning and mask policy enforcement.
- Complied with company policies, procedures and ethics standards, supporting employee satisfaction through regular check-ins and referrals to company health and wellness programs when applicable.
- Being the ultimate example, and providing authenticity without putting on a front, or letting the power get to my head. I promise to stay level-headed, and treat everyone as equals, no matter the familiarity. I will not let anything forfeit me from getting my job done.
Team Member
Chick-fil-A
Inglewood, CA
01.2021 - Current
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Helped customers find specific products, answered questions, and offered advice
- Taking care of customers’ issues, and becoming a problem-solver, by finding accurate and quick solutions to their needs
- Inspected items for damage and reported issues to the supervisor to return unsalable merchandise and obtain replacements for customers
- Resolved issues regarding customer complaints and escalated worsening concerns to the Head in charge of remediation
- Recommending possible successful tactics to my managers and directors, that can help our company grow, especially profitably, reliable, and trusting
- Worked hard to learn required tasks quickly to maximize performance
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements.
Event Planner
Sarah DeCoursey
Inglewood, CA
03.2016 - Current
- Coordinated vendors, timelines, and budgets for events
- Assessed events planning services and related costs
- Scheduled and booked reservations, managed transportation, and secured venues for events with up to 100 participants
- Directed florists, photographers, musicians, officiants, and ceremony participants during the pre-ceremony, ceremony, and post-ceremony events
- Planned, coordinated, and executed weddings and special events
- Recommended money-saving strategies for events
- Planned, organized, and executed promotional events.
Security/Promotional Brand Ambassador
Lax
Los Angeles, CA
06.2021 - 10.2021
- Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximize outreach
- Built relationships and personalized future client development opportunities by collecting customer data
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge
- Guarded restricted areas to prevent unauthorized entry
- Patrolled and secured industrial and commercial premises to prevent intrusion
- Promoted a positive company image through superior customer service experiences
- Protected entrances by scanning individuals and bags via manual, wand, or x-ray machinery
- Monitored access control systems and key code records for suspicious activities
- Supervised property entrances and exits and monitored employee safety.
Secretary Intern
Titus DeCoursey
11.2019 - 01.2021
- Assisted with administrative tasks, including filing, answering phones
- Produced and distributed team newsletters, email updates, and other forms of communication
- Responded to telephone inquiries from clients and delivered information to inform and educate callers
- Sorted and distributed business correspondence to correct department or staff members, reducing dropped communications and enabling faster responses to key requests
- Input data into the database system for all applicable customers and conducted follow-up on all cases recorded within hours.
Babysitter
Sarah DeCoursey
01.2015 - 01.2021
- Provided children with nurturing, safe environments to promote emotional, social, and intellectual growth
- Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions
- Monitored playtime to prevent overuse of technology, television, or other detrimental influences
- Secured indoor and outdoor premises to protect children under care
- Planned fun excursions to enhance physical abilities and expose children to stimulating educational activities
- Developed and implemented lesson plans based on the ages and abilities of class children
- Accompanied families on vacations to provide full-time care to children.
Cleaning Specialist
Sarah DeCoursey
08.2018 - 09.2020
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
- Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for Tuesday pickup
- Mopped and vacuumed floors and dusted furniture to maintain an organized, professional appearance at all times
- Dusted furniture, walls, machines, and equipment for office buildings
- Safely operated equipment such as vacuum cleaners, floor buffers, and carpet machines and trained others
- Performed daily cleaning, including vacuuming, mopping, and disinfecting of the facility.
Education
Associate of Arts - Business Administration And Management
Los Angeles Southwest College
Los Angeles, CA06.2024
AA degree - undefined
Skills
- Amazing People Person
- Reliability
- Follows directions
- Personable nature
- Problem-solving
- Attentiveness
- Reading skills
- Housekeeping abilities
- Behavior management techniques
- Cash management
- Empathetic
- Time management
- Patience
- Strategic planning
- Special events planning
- Customer service
- Business growth
- Multitasking
- Quality assurance
- Organized
- Dedicated team player
- Handling Finances
Fashion Seller
I sell boutique items on the website "Poshmark"!
Languages
Spanish
Timeline
Advanced Team Member (Trainer)
Chick Fil A
01.2022 - Current
Security/Promotional Brand Ambassador
Lax
06.2021 - 10.2021
Team Member
Chick-fil-A
01.2021 - Current
Secretary Intern
Titus DeCoursey
11.2019 - 01.2021
Cleaning Specialist
Sarah DeCoursey
08.2018 - 09.2020
Event Planner
Sarah DeCoursey
03.2016 - Current
Babysitter
Sarah DeCoursey
01.2015 - 01.2021
Associate of Arts - Business Administration And Management
Los Angeles Southwest College