Sarah DeGarmo
Jacksonville,FL
Summary
Dedicated and hardworking successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
Jacksonville, FL
07.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Department Head
Thompson Management
Colorado Springs, CO
11.2021 - 07.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Mentored newly hired staff in upselling techniques to improve sales.
- Answered customer inquiries and provided accurate information regarding products and services.
Shift Leader
Thompson Management Assoc
Colorado Springs, CO
08.2019 - 11.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Set specific goals for projects to measure progress and evaluate end results.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
High School Diploma -
Webster County High School
Dixon, KY05.2018
Skills
- Quality Improvement
- Sales Forecasting
- Inventory Analysis
- Customer Assistance
- Flexible Work Schedule
- Team Building and Motivation
- Cash Handling and Reconciliation
- Customer Service Management
Timeline
Customer Service Representative
Maximus Call Center
07.2023 - Current
Customer Service Department Head
Thompson Management
11.2021 - 07.2023
Shift Leader
Thompson Management Assoc
08.2019 - 11.2021
High School Diploma -
Webster County High School
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