Sarah Dekker
Seattle,WA
Summary
Driven and hardworking professional with three-plus years of providing excellent customer service. Ability to problem solve, direct multiple projects simultaneously while meeting organization's objectives. Transitioning from hospitality to healthcare with future completion of Bachelor of Science in Nursing degree. Native English speaker multilingual in French, Italian, and Spanish.
Overview
13
13
years of professional experience
Work History
Bartender-Server
The Dock Sports Bar & Grill
2022.02 - 2023.12
- Anticipate customer needs, applying patron- and business-centric decision-making
- Support event success, maintaining high energy and stamina levels, project multitasking, planning, problem solving, and fostering teamwork culture
- Serve high customer volumes during special events, nights, and weekends
- Personally prioritized bar relationships and communication with Seattle Kraken and Seattle Seahawks
Home Health Aide, Companion
Sunflower Senior Services, Violet Iris Home Health
2017.04 - 2020.11
- Help patients maintain personal hygiene by assisting with bathing, grooming, and toileting assistance when necessary for dignity preservation
- Administer medication
- Mobility assistance such as walking, transfers, transportation, daily exercise, and stretching as required; meal preparation; feeding; housekeeping and organization tasks; laundry; grocery shopping; social activities, engagements; regular family communication; monitored and documented vital signs; maintained records of patient care
Patient Care Coordinator
Robert V. Reznichek Orthodontics
2011.05 - 2012.06
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with care experience
- Assist in the development of care plans tailored to individual patient needs, improving overall outcomes
Server
Cassie's Supper Club
2021.05 - 2021.11
- Perform opening and closing duties, including making and prepping dressings, honey butter, and salads for service; rolling silverware; setting tables; ensuring dining area is prepared for seamless service
- Serve food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers by providing unforgettable historic-roadhouse dinner service, joining live band onstage
Bartender-Server, FOH Trainer
WyOld West Brewing Company
2016.05 - 2018.05
- Adhere to current alcohol service rules and regulations and safety and sanitation standards by appropriately dating, labeling, and rotating beverage and Front of House-specific ingredients
- Place orders and process payment with handheld tablet
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Orient new employees to work area, clientele/audience, weekly business-driving activities i.e. live music and trivia, and restaurant expectations
- Increased tips 8% by optimizing tablet display settings
Bartender-Server, FOH Trainer
Red Zone Sports Bar & Grill
2014.06 - 2016.06
- Train new bartenders drink preparation, product promotion, garnish preparation, and sanitation protocol
- Serve high customer volumes during special events, nights, and weekends
- Updated and implemented standard operating procedure for Front of House training for eight new hires, decreasing training time by 20%
Bartender-Server, FOH Trainer
Millstone Pizza Company & Brewery
2014.04 - 2016.06
- Hired to open this location, so initially assisted with service staff training on an as-needed basis, sharing server experience and customer service best practices
- Conduct face-to-face food service training and evaluation of new employees
- Improve team morale and efficiency, leading by example and offering support during peak hours
Sales Ambassador, Staff Trainer
Lush Fresh Handmade Cosmetics North America
2012.09 - 2014.03
- Utilize StoreForce [retail workforce management] dashboard results and seek feedback to exceed sales goals
- Take ownership of personal results and actively work to grow contribution to store's overall sales
- Actively expand personal and team ingredient and product knowledge with ongoing learning
- Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions
- Received pay increase after a delighted customer emailed corporate office to compliment my highly personalized service
Education
No Degree - Chemistry, Piano Performance, Vocal Performance
Northwest College
Wyoming Esthetics License - Esthetics, Master Esthetics
Bellus Academy
Associate of Applied Science - Nursing
Lake Washington Institute of Technology
05.2026
Skills
- Worked autonomously in home health care providing scheduling, maintaining patient care, adhering to state and federal processes and protocols for fifteen patients
- Works cooperatively with all members of care team to support the vision and mission of organization
- Relationship-building with coworkers, customers, and business associates
- Adheres to lean processes
- Supports work teams in meeting financial, clinical, and service goals
- First point of contact for patients
- Sets tone for a positive experience with strong communication skills
- Exhibits empathy, courtesy, competence, knowledge of healthcare regulations and standards, efficiency, and care
- Schedules appointments and procedures following standard guidelines
- Uses multiple computer and phone systems to fulfill patient needs over phone
- Verifies patient information while documenting with Electronic Medical Record (EPIC, Cerner)
- Advises patients of their responsibilities regarding insurance and referral information
- Microsoft Office (3+ years), electronic health record systems, medical coding essentials, patient management software, telehealth technology
Websites
Timeline
Bartender-Server
The Dock Sports Bar & Grill
2022.02 - 2023.12
Server
Cassie's Supper Club
2021.05 - 2021.11
Home Health Aide, Companion
Sunflower Senior Services, Violet Iris Home Health
2017.04 - 2020.11
Bartender-Server, FOH Trainer
WyOld West Brewing Company
2016.05 - 2018.05
Bartender-Server, FOH Trainer
Red Zone Sports Bar & Grill
2014.06 - 2016.06
Bartender-Server, FOH Trainer
Millstone Pizza Company & Brewery
2014.04 - 2016.06
Sales Ambassador, Staff Trainer
Lush Fresh Handmade Cosmetics North America
2012.09 - 2014.03
Patient Care Coordinator
Robert V. Reznichek Orthodontics
2011.05 - 2012.06
No Degree - Chemistry, Piano Performance, Vocal Performance
Northwest College
Wyoming Esthetics License - Esthetics, Master Esthetics
Bellus Academy
Associate of Applied Science - Nursing
Lake Washington Institute of Technology
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