Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Delaney

Bates City

Summary

Dynamic professional with a proven track record at Door Dash, excelling in timely decision-making and reliability. Enhanced customer satisfaction through efficient delivery management and proactive communication. Skilled in optimizing routes and maintaining high service standards, demonstrating both safety awareness and a commitment to excellence in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Dasaher

Door Dash
03.2017 - 12.2022
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Enhanced communication with customers through proactive updates on order status.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Ensured order accuracy, double-checking items before leaving the pickup location.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Addressed issues and resolved customer complaints to establish trust and reliability.

Shopper

Hyvee
11.2019 - 05.2020
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Verified each item matched order sheet's description.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.

Server

Waffle House
07.2015 - 05.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

GM

IHOP
09.2013 - 09.2015
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
  • Enhanced employee retention, providing ongoing training and development opportunities.
  • Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
  • Formulated policies and procedures to streamline operations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Associate Information Technology - Information And Communication Technology

Sanford–Brown
North Kansas City, MO
05-2009

Skills

  • Timely decision making
  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness

Timeline

Shopper

Hyvee
11.2019 - 05.2020

Dasaher

Door Dash
03.2017 - 12.2022

Server

Waffle House
07.2015 - 05.2017

GM

IHOP
09.2013 - 09.2015

Associate Information Technology - Information And Communication Technology

Sanford–Brown

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Sarah Delaney