Sarah Delaney
Shepherd,MI
Summary
Experienced customer service care professional with over 9 years of experience working in fast pace environments, multi tasking, while providing the best service possible. Seeking a job that has structure, communication, and great team work. Ready for a challenging yet rewarding opportunity.
Overview
12
12
years of professional experience
Work History
PSA Receptionist
MyMichigan
10.2025 - Current
- Coordinated communication between departments, enhancing overall workflow and service delivery.
- Managed front desk operations, ensuring efficient appointment scheduling and guest reception.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Housekeeper
Sodexo USA/My Michigan
06.2024 - 09.2025
- Ensured cleanliness and sanitation of patient rooms, restrooms, and common areas.
- Collaborated with healthcare teams to maintain infection control standards.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
- Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
- Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
- Managed equipment maintenance tasks such as vacuum cleaner checks, floor scrubber upkeep, and replacement of worn-out tools as needed.
Customer Service Desk Cashier
Witbecks
08.2013 - 06.2022
- Maintained accurate cash drawer balances through diligent record-keeping.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Farwell High School
Farwell, MI05-2013
Skills
- Organization skills
- Time management
- Administrative support
- Verbal and written communication
- Scheduling
- communication
- empathy
- Attention to detail
- Positive and professional
- Phone etiquette
Languages
English
Timeline
PSA Receptionist
MyMichigan
10.2025 - Current
Housekeeper
Sodexo USA/My Michigan
06.2024 - 09.2025
Customer Service Desk Cashier
Witbecks
08.2013 - 06.2022
High School Diploma -
Farwell High School