Sarah Del Campo
Parker,CO
Summary
Dynamic Clinic Manager with a proven track record at Community Medical Services, enhancing patient flow and HIPAA compliance. Excelled in marketing and employee training, boosting internal hiring by 70%. Demonstrates exceptional leadership and organizational skills, ensuring high-quality patient care and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Clinic Manager
Community Medical Serivces
06.2024 - Current
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Case Manager
STIRT Behavior Treatment Services
04.2024 - 06.2024
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Researched best practices and developed strategies to improve program outcomes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Assistant Manager
Kendrion Biopharma
02.2022 - 12.2023
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coordinated with General Manager in different operational issues and promotional activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Sorted product and provided expertise on non-conforming product requirements.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Calibrated instruments and scales in production area and quality lab.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
Senior Training Coordinator
Octapharma Plasma Center
11.2020 - 08.2021
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed job-specific competencies and performance standards.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Analyzed and evaluated training effectiveness and program outcomes.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 70%.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Senior Process Executive- Data
Cognizant
08.2019 - 11.2020
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Provided information and coordinated referrals for available programs.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
Student Services Coordinator
Colorado School of English
10.2018 - 08.2019
- Supported student social, emotional, and academic development.
- Monitored curricula and course sequencing.
- Implemented retention strategies to improve outcomes.
- Provided information and coordinated referrals for available programs.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Operation Supervisor
Grifols
10.2005 - 10.2018
- Interceded between employees during arguments and diffused tense situations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Followed standard operating procedures for inspections and tests.
- Followed safety protocols while handling hazardous materials.
- Recorded inspection and test results on data sheets.
- Investigated customer complaints to take necessary corrective actions.
- Documented and verified patient information using laboratory information system.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Assisted in training and onboarding new phlebotomists.
- Performed venipunctures, and finger stick.
Education
Bachelor of Science - Human Services
University of Phoenix
Santa Teresa, NM08-2015
Skills
- Patient Flow
- Scheduling
- HIPAA Compliance
- Marketing
- Employee Training
- Records Management
Languages
Spanish
Professional Working
Timeline
Clinic Manager
Community Medical Serivces
06.2024 - Current
Case Manager
STIRT Behavior Treatment Services
04.2024 - 06.2024
Assistant Manager
Kendrion Biopharma
02.2022 - 12.2023
Senior Training Coordinator
Octapharma Plasma Center
11.2020 - 08.2021
Senior Process Executive- Data
Cognizant
08.2019 - 11.2020
Student Services Coordinator
Colorado School of English
10.2018 - 08.2019
Operation Supervisor
Grifols
10.2005 - 10.2018
Bachelor of Science - Human Services
University of Phoenix
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