SARAH DELCOUR
Richland,MO
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Lebanon Nutrition
Lebanon, MO
01.2026 - Current
- Coordinated daily operations of Lebanon Nutrition's retail and distribution activities, ensuring smooth workflow and effective service delivery.
- Implemented promotional strategies to enhance customer engagement and product visibility.
- Resolved customer inquiries and complaints to enhance customer satisfaction and strengthen loyalty.
- Updated knowledge of company products and services to provide accurate information and support to customers.
- Ensured compliance with safety regulations and company policies.
Data Entry Team Leader
Optum Serve
La Crosse, Wisconsin
01.2021 - Current
- Supervised data entry operations for healthcare projects at Optum Serve.
- Trained team members on data management best practices and software tools.
- Ensured compliance with company policies and data handling standards.
- Coordinated workflow to enhance efficiency in data processing tasks.
- Reviewed data entries for accuracy and consistency before final submission.
- Managed team schedules to maintain coverage during peak operational hours.
- Monitored staff performance, delivering feedback and guidance to uphold quality standards.
- Ensured that all data entered into the system was accurate and up-to-date.
- Facilitated meetings with upper management to review team progress and align on objectives.
- Ensured compliance with laws regarding protection of confidential information stored in databases.
Senior Specialist (Trainer)
Optum Serve
La Crosse, Wisconsin
01.2018 - 01.2021
- Coordinated outreach efforts to increase community engagement and improve support services.
- Coordinated projects to meet client deadlines while providing timely updates to stakeholders.
- Managed project timelines and deliverables to align with organizational goals and meet expectations.
- Mentored junior team members on effective communication and project management skills.
- Provided technical support and guidance to junior specialists.
- Coordinated with internal teams to complete daily assignments and meet deadlines.
- Analyzed complex problems and identified effective solutions.
Records Management Specialist
Optum Serve
La Crosse, WI
01.2016 - 01.2018
- Conducted regular audits to ensure records' accuracy and completeness, enhancing data integrity.
- Trained staff on records management policies and procedures, improving compliance and knowledge retention.
- Collaborated with teams to streamline workflows for record handling, reducing processing time and increasing efficiency.
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Assisted customers by answering routine administrative questions and resolving problems.
- Performed basic troubleshooting and maintenance for microfilming, scanning and other office equipment.
Barita/Trainer
Starbucks, Barista
Onalaska, WI
05.2015 - 12.2016
- Facilitated on-site training sessions for baristas, focusing on brewing techniques and customer service etiquette to improve service quality.
- Trained new baristas on beverage preparation and customer service standards.
- Delivered constructive feedback to baristas, enhancing their performance and customer interaction skills.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Brewed coffee in batches, keeping watchful eye on levels to avoid empty machines during peak shop hours.
- Identified customer preferences to recommend tailored products, increasing customer satisfaction.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
BA in Liberal Studies - Liberal Studies
Viterbo University
La Crosse, WI05-2015
Skills
- Project coordination
- Sales strategy
- Market analysis
- Campaign management
- Vendor relationship management
- Customer engagement
- Time management
- Multitasking and organization
- Strategic thinking
- Team leadership
- Effective communication
- Problem solving
- Canva Design
- Event Planning
- Software (Google Equivalents)
- Microsoft Office and similar
Timeline
Assistant Manager
Lebanon Nutrition
01.2026 - Current
Data Entry Team Leader
Optum Serve
01.2021 - Current
Senior Specialist (Trainer)
Optum Serve
01.2018 - 01.2021
Records Management Specialist
Optum Serve
01.2016 - 01.2018
Barita/Trainer
Starbucks, Barista
05.2015 - 12.2016
BA in Liberal Studies - Liberal Studies
Viterbo University