Overview
Work History
Skills
Certification
Timeline
Generic

SARAH DELISSE

Charlotte,NC

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Manager

TrueCommerce
Charlotte, NC
06.2023 - Current
  • Analyzed client data and identified opportunities for growth.
  • Presented product features and advantages to potential customers during sales meetings.
  • Successfully managed 2,000 accounts, ensuring my customers had all the Plug-ins and resources needed to run their daily operations.
  • Exceeded my quota expectations on a monthly.

Customer Success Training Associate

Microsoft
Charlotte, NC
05.2020 - 04.2023
  • Assisted in team management by maintaining an organized and accessible training calendar to inform trainers of upcoming session topics and dates.
  • Delivered impactful training to corporate customers nationwide.
  • Supported the team on readiness by being available for questions and support when needed.
  • Maintained Strong communication with the team about scheduling updates and changes.
  • Displayed proactive, problem-solving skills by quickly filling in blanks on our calendar when working around call-outs or unforeseen daily business priorities for the day.

Gaming Expert

Microsoft
Charlotte, NC
03.2019 - 05.2020
  • Developed innovative programs and activities based on analysis of community needs and interests.
  • Built long-term partnerships with different communities in the Charlotte area.
  • Utilized research skills to determine opportunities for community development.
  • Successfully coordinated and marketed in-store and offsite events for our local community partners including M365 workshops, MIE trainings, and Gaming Tournaments.
  • Ensured preparedness among our team to ensure all workshop and gaming events were led with confidence.

Product Advisor

The Microsoft Store
Charlotte, NC
10.2017 - 03.2019
  • Accurately gathered business leads for our Business sales team, leading me to consistently maintain acquiring the most leads.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Hosted successful M365 workshops and training for students K-12, business professionals, and end users interested in learning more about our products.
  • Developed and deepened strong customer relationships based on exceptional service.

Operations Manager

Family RV Repair and Renovation
Great Falls, SC
11.2014 - 09.2017
  • Improved the efficiency of a small family-owned business by creating policies, procedures, and standards of performance
  • Became very familiar with troubleshooting, technical problems, and equipment.
  • Led a diverse team of employees, including hiring new staff and terminating others for underperformance.
  • Oversee all aspects of daily operations such as sales, customer service, problem-solving, and billing.
  • Demonstrate strong time management and organizational skills to constantly shift priorities as needed to fit the business needs.

Skills

  • problem solving
  • Management
  • Leadership
  • Communication
  • Active listening
  • Interpersonal Skills
  • Customer Service
  • M365 trainer
  • Project management
  • Critical thinking
  • Attention to detail
  • Public Speaking
  • Flexibility
  • Empathy
  • Computer Literacy
  • Event calendar management
  • Account Management
  • Event Management

Certification

  • Certified MS-900, Microsoft Fundamentals - 2022

Timeline

Account Manager

TrueCommerce
06.2023 - Current

Customer Success Training Associate

Microsoft
05.2020 - 04.2023

Gaming Expert

Microsoft
03.2019 - 05.2020

Product Advisor

The Microsoft Store
10.2017 - 03.2019

Operations Manager

Family RV Repair and Renovation
11.2014 - 09.2017

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SARAH DELISSE