Summary
Overview
Work History
Education
Skills
First humanitarian award from HCA
Timeline
Generic

Sarah Demby

Wichita

Summary

Dynamic leader with a proven track record at HCA Wesley Healthcare, adept in strategic partnerships and fostering customer relations. Excelled in team building and enhancing operational efficiency. Demonstrated exceptional problem-solving and communication skills, driving significant improvements in patient care and service delivery.

Overview

36
36
years of professional experience

Work History

Cofounder/Senior Vice President

The T.O.U.C.H Closet Inc.
01.2018 - Current
  • Secured lucrative partnerships by establishing strong relationships with key industry players.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Grew the customer base through targeted outreach and networking events.
  • Established foundational processes for business operations.
  • Streamlined operational processes for improved efficiency and cost reduction.
  • Shops for inventory in and at the most cost effective locations.
  • Facilitates board of directors meetings.

Pathology Technician

HCA Wesley Healthcare
04.2007 - Current
  • Provided exceptional customer service when interacting with patients, hospital staff and physicians offices.
  • Coordinates and maintains Anatomic Pathology reports and slide files, including coordinating pathology quality assessment review process, retrieval for legal cases and slide accusation for physician review to ensure accurate record maintenance, quick retrieval and completion of the quality assessment process.
  • Assisted colleagues in troubleshooting technical issues with equipment or procedures, fostering teamwork within the laboratory setting.

  • Maintained inventory control, ensuring necessary supplies were always available without excess stockpiles or shortages.
  • Reduced turnaround time for test results, diligently prioritizing urgent cases.
  • Collaborated with pathologists to provide accurate diagnoses through precise testing and evaluation.
  • Streamlined workflow with proper documentation of specimens and test results.
  • Safeguarded patient privacy through meticulous record-keeping and adherence to HIPAA regulations.
  • Trained new technicians, sharing expertise to ensure consistent quality across the team.
  • Demonstrated flexibility by quickly adapting to sudden changes in workload or priorities based on patient needs or lab requirements.
  • Provided technical guidance and training to laboratory staff.
  • Documented and verified patient information using laboratory information system.
  • Retrieve and fax reports for physicians offices to ensure accurate, timely communication of results to physicians.
  • Performs a wide variety of technical, clerical and administrative duties, such as preparing stains, preparing reports, obtaining appropriate signatures, distributing completed reports, maintaining slide and report files, and tracking specimens in process.
  • Facilitates the receipt of patient specimens, verify the accuracy of patient identification, information and accessioning specimens to ensure accuracy of specimen identification and proper billing.





Sr. Phlebotomist/Certified Phlebotomy Team Lead

HCA Wesley Healthcare
09.1995 - 04.2007
  • Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
  • Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
  • Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
  • Organized inventory of supplies, resulting in less waste and more efficient use of resources.
  • Maintained high levels of accuracy in specimen labeling, ensuring proper identification for laboratory testing.
  • Assisted in the development of departmental policies and procedures, ensuring compliance with regulatory requirements and accreditation standards.
  • Implemented quality assurance measures for blood draws, leading to increased accuracy in test results.
  • Actively participated in continuing education programs to stay updated on industry trends and advancements in phlebotomy techniques.
  • Provided exceptional customer service to patients and their families during stressful situations, resulting in numerous positive reviews for the healthcare facility.
  • Utilized excellent interpersonal skills when interacting with diverse populations of patients from different cultural backgrounds or age groups.
  • Provided comprehensive training for new employees, ensuring a smooth onboarding process and acclimation to company procedures.
  • Demonstrated exceptional attention to detail while drawing blood samples, minimizing discomfort for patients and reducing errors in sample collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Organized daily work based on collection priority.
  • Assisted in training and onboarding new phlebotomists.
  • Monitored supply levels and placed orders for laboratory supplies.

Certified Phlebotomist Technician

HCA Wesley Healthcare
08.1989 - 09.1995
  • Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
  • Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
  • Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
  • Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
  • Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
  • Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.
  • Collaborated with healthcare professionals to ensure patients received appropriate care during blood collection procedures.
  • Contributed to a positive workplace culture through teamwork, professionalism, and a strong work ethic.
  • Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
  • Maintained a safe work environment by consistently following infection control and safety protocols.
  • Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
  • Ensured optimal specimen quality by adhering to strict venipuncture techniques and handling procedures.
  • Elevated patient experience by addressing concerns or questions related to the phlebotomy process with patience and understanding.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Education

High School Diploma -

Southeast High School
Wichita, KS
05-1982

Skills

  • Business development
  • Strategic partnerships
  • Strategic visioning
  • Customer relations
  • Fundraising
  • Partnership development
  • Goal setting
  • Board reporting
  • Problem-solving
  • Clear communication
  • Verbal and written communication
  • Decision-making
  • Team building

First humanitarian award from HCA

It's an award for the work done in the community. I was nominated for the work that I do with the TOUCH Closet .  I won at the local level and the regional level.

Timeline

Cofounder/Senior Vice President

The T.O.U.C.H Closet Inc.
01.2018 - Current

Pathology Technician

HCA Wesley Healthcare
04.2007 - Current

Sr. Phlebotomist/Certified Phlebotomy Team Lead

HCA Wesley Healthcare
09.1995 - 04.2007

Certified Phlebotomist Technician

HCA Wesley Healthcare
08.1989 - 09.1995

High School Diploma -

Southeast High School

Similar Profiles

CREATE PROFILE
Sarah Demby