Sarah Dempsey

• Streamlined daily operations of the dental practice to ensure an efficient workflow.
• Supervised team performance and provided training to enhance team capabilities.
• Implemented practice protocols that improved patient experience and satisfaction.
• Maintained compliance with health regulations and industry standards in practice operations.
• Facilitated communication between dental providers and patients for clear understanding of services.
• Developed operational strategies to optimize front desk processes and improve efficiency.
• Resolved escalated customer service issues promptly while maintaining professionalism.
• Oversaw all aspects of daily operations, including reception, appointment scheduling, billing, and insurance verification.

• Developed marketing strategies for dental services to boost patient engagement.
• Managed social media accounts, increasing brand awareness and patient interaction.
• Coordinated community outreach events promoting dental health and services.
• Analyzed market trends to enhance promotional campaigns and service offerings.
• Oversaw content creation for website design and updates as needed.
• Trained staff on effective communication techniques for improved patient interactions.
• Generated innovative ideas to drive sales through creative promotions.
• Created content for marketing materials, including brochures, flyers, and websites.

I was promoted from this position to Practice Manager at Cedar Creek Dental.

• Assisted dentists during procedures to ensure patient comfort and operational efficiency.
• Prepared treatment rooms with necessary tools and materials for patient visits.
• Managed patient records using electronic health record systems for precise documentation.
• Educated patients on post-treatment care and oral hygiene for improved health outcomes.
• Sterilized instruments and maintained a clean, organized work environment consistently.
• Scheduled appointments and coordinated patient flow to optimize office operations.
• Captured digital images of teeth utilizing radiographic equipment.
• Trained new dental assistants and created the official Dental Assistant Manual.

I was promoted from this position to Marketing Manager at Cedar Creek Dental.