Sarah Denham
Burnet,TX
Summary
Dynamic hairstylist with a proven track record at Beloved Beauty + Co, excelling in client consultation and relationship building. Recognized for enhancing client satisfaction through innovative treatments and exceptional service, resulting in a loyal clientele. Highly motivated self-starter with advanced communication skills, dedicated to delivering outstanding results in fast-paced environments.
Diligent, with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Hairstylist
Beloved Beauty + Co
05.2014 - Current
- Delivered customized haircuts and styling services based on client preferences and trends.
- Mentored junior stylists in advanced techniques and customer service best practices.
- Developed strong client relationships, resulting in high levels of repeat business and referrals.
- Implemented innovative hair treatments, enhancing service offerings and client satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Trained staff on product knowledge to enhance upselling during client consultations.
- Collaborated with team members to create promotional events that increased salon traffic.
Front Desk Agent
Hill Country Tire + Automotive
09.2018 - 03.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated appointments and scheduled vehicle maintenance for optimal service delivery.
- Monitored inventory levels of office supplies, ensuring availability for daily operations.
- Managed scheduling and calendar appointments for executives, optimizing time management.
- Coordinated office operations to ensure efficient workflow and communication.
- Streamlined administrative processes to improve team productivity and response times.
- Assisted in preparing reports and presentations, ensuring accuracy of information.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support for product returns, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline processes and improve response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bank Teller
American Bank of Texas
02.2013 - 08.2013
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored daily cash flow to prevent discrepancies and maintain operational integrity.
- Trained new tellers on procedures, enhancing team performance and service delivery.
- Assisted in implementing new banking software, improving transaction speed and reliability.
- Collaborated with management to streamline teller operations, increasing overall branch efficiency.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
911 Dispatcher
Burnet County Sherriffs Office
11.2010 - 03.2013
- Coordinated emergency response efforts across multiple agencies to enhance public safety and efficiency.
- Monitored incoming calls, assessing urgency and dispatching appropriate services promptly.
- Utilized advanced computer-aided dispatch systems to track incidents and resource availability effectively.
- Provided real-time support to field personnel, ensuring accurate communication during emergencies.
- Implemented training programs for new dispatchers, fostering skill development and operational consistency.
- Analyzed call data to identify trends and improve response protocols for critical incidents.
- Collaborated with law enforcement agencies to streamline communication processes and enhance teamwork.
- Led initiatives to upgrade technological tools, improving overall dispatch efficiency and service delivery.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Education
Cosmetology -
Baldwin Beauty
Austin Tx 01-2014
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Customer consultation
- Detail-orientated
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Appointment coordination
- Social media promotion
- Sales expertise
- Outstanding client retention
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Front Desk Agent
Hill Country Tire + Automotive
09.2018 - 03.2020
Hairstylist
Beloved Beauty + Co
05.2014 - Current
Bank Teller
American Bank of Texas
02.2013 - 08.2013
911 Dispatcher
Burnet County Sherriffs Office
11.2010 - 03.2013
Cosmetology -
Baldwin Beauty