Sarah Deroche
Radcliff,KY
Summary
Dedicated and adaptable professional with over 7 years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Executive Assistant
United States Army (U.S. Army)
Fort Knox, KY
02.2018 - 12.2021
- Coordinated both internal and external meetings, ensuring the distribution of post-meeting materials for improved communication and operational effectiveness.
- Spearheaded cross-functional collaborations to drive valuable outcomes, working closely with HR, finance, and other Executive Assistants.
- Optimized Executive Director's appointments to maximize time utilization and operational effectiveness.
- Showcased proficiency as a Defense Travel System (DTS) authorized approver managing travel approvals and vouchers, resulting in 10-12% reduction in expenses through global coordination.
- Processed over 80 travel expenses and reimbursements, both domestic and international, as an Approving Official (AO). Ensured detailed travel itineraries, agendas, proper documentation, meal planning, and logistical information were provided.
- Managed complex calendars and travel itineraries, ensuring optimal scheduling across different time zones while achieving an efficiency rate of over 95%.
Executive Assistant
Robley Rex Veteran Affairs Medical Center
Louisville, KY
08.2016 - 02.2018
- Utilized VA computer software systems, including Veterans Health Information System Technology Architecture (VistA) and Computerized Patient Record System (CPRS), for maintaining secure data and reporting daily blotter updates.
- Took charge of essential records, including Congressional inquiries, and effectively handled email communication for the Associate Director of Operations
- Synchronized efforts with internal departments for efficient functioning of day-to-day operations.
- Maintained strict adherence to VHA regulations regarding payroll, ensuring compliance throughout operations.
- Ensured compliance with security protocols by safeguarding sensitive documentation and effectively utilizing PIV system.
- Optimized appointment flows and streamlined communication, enhancing Veterans' clinical procedures through efficient case management.
Secretary
5th Missions Support Group
Minot AFB, ND
02.2015 - 08.2016
- Spearheaded the coordination efforts with Deputy Chiefs in mentoring a team of 6 capable secretaries, successfully enforcing policy compliance and meeting deadlines for both squadron and front office operations.
- Ensured strict confidentiality of sensitive Personally Identifiable Information (PII) and vital records, exhibiting unwavering discretion.
- Contributed to the efficient operations of the organization through daily administrative support provided to Executive Director, Deputy Director, and senior leadership.
- Managed high-volume, professional multi-line phone system, providing top-tier customer service, addressing 15-20 daily calls.
- Identified and rectified grammar or punctuation mistakes through meticulous proofreading of documents, contributing to enhanced productivity in office operations automation.
Front Desk Coordinator
Express Employment Professionals
Minot, ND
04.2013 - 09.2013
- Skilled at ensuring smooth daily operations, proficiently handling calendar management, and enhancing recruitment procedures.
- Established effective collaboration with clients of different backgrounds, guiding them through the application process and performing detailed candidate evaluations.
- Ensured compliance with applicable laws and regulations regarding customer privacy rights, maintaining the confidentiality of personnel files.
- Achieved smooth workflow by conducting candidate research and effectively managing meeting schedules.
- Cultivated strong client relationships by delivering exceptional and personalized customer service.
- Maintained effective supply organization by proactively managing inventory levels and replenishing low-stock items.
Police Dispatcher
Minot Police Department
Minot, ND
10.2012 - 01.2013
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Reviewed daily activity reports submitted by officers in order to maintain accurate records of events.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Coordinated communication between multiple agencies when responding to complex incidents.
Retirement Services Contact Representative
ING
Minot, ND
06.2012 - 10.2012
- Performed research tasks related to potential new products or services that could be offered by the company.
- Answered customer inquiries in a timely manner, both over the phone and via email.
- Developed relationships with key stakeholders within assigned accounts to ensure customer satisfaction at all times.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Attended training sessions aimed at enhancing knowledge of relevant software applications and systems used in the contact center environment.
Education
Bachelor of Science - Business Management
Park University
Parkville, MO12.2016
Some College (No Degree) - Cybersecurity
Sullivan University
trueSkills
- Records Management
- Office Management
- Meeting & Event Planning
- Travel Management
- Project Management
- Personal Assistant
- Interpersonal Communication
- Team Building
- Leadership
- Verbal & Written Communication
- Time Management
- Problem-solving
- Calendaring
- Expense Reports
- Customer Service
- Microsoft Office Suite
- Onboarding & Recruitment
- Report Writing
- Database Management
- Scheduling
- Travel administration
- Administrative Support
Certification
- Customer Service & Career Training Program Graduate, Digital Works, Oak Grove, KY, 05/2022
- Remote Communication Skills Course, GoSkills.com, 05/2022
- Project Management Basics, GoSkills.com, 06/2022
- Intro to Lean Six Sigma, GoSkills.com, 06/2022
Timeline
Executive Assistant
United States Army (U.S. Army)
02.2018 - 12.2021
Executive Assistant
Robley Rex Veteran Affairs Medical Center
08.2016 - 02.2018
Secretary
5th Missions Support Group
02.2015 - 08.2016
Front Desk Coordinator
Express Employment Professionals
04.2013 - 09.2013
Police Dispatcher
Minot Police Department
10.2012 - 01.2013
Retirement Services Contact Representative
ING
06.2012 - 10.2012
Bachelor of Science - Business Management
Park University
Some College (No Degree) - Cybersecurity
Sullivan University
- Customer Service & Career Training Program Graduate, Digital Works, Oak Grove, KY, 05/2022
- Remote Communication Skills Course, GoSkills.com, 05/2022
- Project Management Basics, GoSkills.com, 06/2022
- Intro to Lean Six Sigma, GoSkills.com, 06/2022
Additional Work Experience
United States Air Force - Security Forces
Minot AFB, ND
2002-2012
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