Sarah Derrick

• Maintained accurate records of daily, weekly, and monthly sales figures.
• Developed effective relationships with customers by promptly resolving customer complaints and inquiries.
• Set up visually appealing promotional displays.
• Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
• Identified opportunities to drive traffic into store through networking, community outreach and product launches.

• Operated POS system accurately to process returns, exchanges, refunds.
• Greeted customers in a friendly and professional manner.
• Provided excellent customer service to ensure customer satisfaction.
• Maintained product knowledge for all products within the store.
• Identified potential sales opportunities by cross-selling related items.

Responsibilities included:

• Planned and facilitated weekly meetings with co-leader, monthly meetings with full team
• Maintained open communication by presenting regular updates on project status to Town of Blacksburg partner
• Researched and benchmarked 100+ US-based local government climate-resilient food system policies and practices
• Verified quality of deliverables and conformance to specifications before submitting to clients.

Policy Deliverables:

• Three policy recommendation briefs: Climate Resilient Food Security & Emergency Feeding Policies, Good Food Purchasing Program, and Regenerative Lawn’s Potential for Climate Adaptation

Responsibilities Included:

• Conducted thorough literature reviews to better understand Virginia State and Federal policy related to Medication Assisted Treatment.
• Conducted interviews with healthcare and justice professionals; provided complete transcriptions of all study-related interviews.
• Compiled and synthesized both data sets to identify larger trends and research patterns to provide recommendation for messaging strategies.
• Demonstrated respect, friendliness and willingness to help wherever needed

Policy Deliverables:

• Literature Review on Medication Assisted Treatment Policy and Procedure

Responsibilities:

• Contributed to research and data analysis within crisis communication landscape.
• Synthesized data to identify larger trends and research patterns in complied database of tweets from beauty industry influencers involved in communication crisis
• Met regularly with research team to identify issues and maintain study alignment with objectives.
• Proved successful working within tight deadlines and fast-paced environment
• Demonstrated respect, friendliness and willingness to help wherever needed

Leadership Responsibilities:

• Oversaw, trained and developed content creators 20+ and content editors to optimize production and quality of work.
• Managed team to deliver accurate and engaging content; directly communicated with writers to collaboratively assess work and guide editorial improvements.

Strategy Responsibilities:

• Leveraged readership metrics to develop editorial strategy establishing community as one of the highest readership numbers on the platform throughout tenure

Editorial Responsibilities:

• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
• Adhered to Associated Press and internal style guidelines, educating staff on standards.
• Checked reference sources to verify dates, facts and statistics.
• Prepared, rewrote, and edited pieces to improve readability and impact.