Sarah Desgrez
Bend,OR
Overview
29
29
years of professional experience
2
2
Languages
Work History
BUYER
Outside In
Bend, OR
06.2023 - Current
- Managed purchase orders and maintained accurate inventory records to ensure availability.
- Managed and forecasted inventory levels based on data, sales, budget, and season to maintain optimal stock levels.
- Trained sales associates on brand knowledge and current collections to enhance customer service experience.
- Conducted market research to identify emerging trends and supplier capabilities, informing purchasing decisions.
- Training sales associates all knowledge about brands and current collections to provide exceptional customer service
STORE MANAGER
Outside In
Bend, OR
09.2020 - 06.2023
- Analyzed sales figures, forecasted future sales, identified strategies to increase sales. Set sales goals and projections as well as team tasks
- Managed daily store operations, ensuring a high level of customer service and satisfaction.
- Built and maintained a staff culture that promoted respect, fun, knowledge, and strong customer interactions.
- Overseeing all hiring and scheduling.
- Developed promotional strategies to increase sales and enhance customer engagement.
FOOD & BEVERAGE MANAGER
Pronghorn Resort and Club
Bend, OR
07.2016 - 08.2020
- Managing all aspect of the day to day operation for all F&B outlets – Trailhead Grill, Cascada bistro Dining, Ghost Tree Member Lounge, The Gill on the Green, Beverage Carts, Banquets, and the Coyote Bar and Lounge inside our new Huntington Lodge Resort
- Responsible for all budgeting, payroll, hiring, training and admin responsibilities of the department
- Coordinated special events including wine club and holiday gatherings – wine club, holiday events, VIP cave events
- Working with the Marketing team regarding monthly local events, promotions and member events
- Oversees staffing of 69 – overseeing scheduling, time sheets, training, hiring
- Collaborated with Food and Beverage team to address operating deficits through effective payroll management and food & beverage cost control
- Managed contacts and relationships with vendors and suppliers
GENERAL MANAGER
CARINO’S ITALIAN RESTAURANT
Bend, Albany, OR and WA
09.2013 - 07.2016
- Managed daily restaurant operations including front of house and back of house activities.
- Overseeing all financial aspects of the properties, with financial reporting, marketing and sales for all 3 PNW Carino’s properties
- Working closely with the community via direct marketing and B2B sales to promote the brand
- Led a team of 62 employees, managing recruitment and training programs to foster exceptional service.
HOSPITALITY SUITE SUPERVISOR FOR ROLEX
MASTER GOLF TOURNAMENT – AUGUSTA NATIONAL
Augusta, GA
04.2010 - 01.2013
- Facilitated training sessions for hospitality suites staff to enhance service skills. of hospitality suites staff for the on premise and off premise Rolex suites
- Managing the day to day operation of each suite, as well as assisting when needed with their off-premise hospitality houses
- Collaborated with suite chef to create daily specials for guests
- Acted as primary liaison between Rolex and Augusta National management to coordinate operations. between the Rolex and Augusta National management team
RESTAURANT MANAGER
CANAD INNS DESTINATION CENTER
Grand Forks, ND
04.2009 - 08.2012
- Managed all aspects of the budget for front and back of house, achieving a 27% beverage cost (budgeted 25%) and a 21% food cost (budgeted 23%), resulting in a net income revenue of 39% each month (budgeted 32%)
- Managing all aspects of the day-to-day operation of the restaurant
- Oversee staffing of 29 – overseeing scheduling, time sheets, training, hiring
- Worked with the Food and Beverage team to reduce operating deficits through payroll management and food cost reduction
- Created marketing and promotional programs which increased revenue in food and beverage
- Coordinated all special events, including the wine club, holiday events, graduations, and private parties
- Maintained relationships with vendors and suppliers to ensure quality products and reliable service
- Worked closely with the owners in developing the restaurant into a brand and opening 3 of them in the Canadian market
SALES MANAGER
LAKEWOOD RANCH GOLF AND COUNTRY CLUB
FL
07.2004 - 12.2008
- Led sales for private room reservations and coordinated functions for wedding receptions, luncheons, dinners, golf tournaments, and corporate meetings.
- Executed sales strategies for banquet space using outbound solicitation calls, direct mail, networking, local advertising, and trade show participation.
- Oversaw private parties and coordinated the execution of event details.
- Develop and implement annual marketing plan.
- Perform monthly sales projections with updated YTD figures and projected year–end
- Cultivated connections with suppliers and relationships with vendors and suppliers
DIRECTOR OF SALES
EL CAMINO COUNTRY CLUB
Oceanside, CA
11.1998 - 03.2004
- Area Director Sales Manager by overseeing 4 private country clubs and 2 public clubs in the San Diego Area
- Sold available banquet space through outbound solicitation calls, direct mail, networking, local advertising, and trade show participation.
- Developed new markets and sales strategies which generated a growth of 50% in over 4 years' time
- Managed contacts and relationships with vendors and suppliers
- Developed marketing and promotional programs that boosted revenue in food and beverage.
- Maximized all up selling/cross selling opportunities in tournament with a growth of 25%
- Work with the Executive Chef with all menu creation for the Catering department
- Achieved the Regional Food and Beverage Sales Gold Award.
- American Golf Corporation
SALES MANAGER
THE WOODLANDS CONFERENCE CENTER, RESORT AND COUNTRY CLUB
The Woodlands, TX
09.1997 - 05.1998
- Developed and sold all members' events as well as members' personal social events
- Supported membership sales manager in enhancing member relations and driving new sales initiatives
- Oversaw operations of country club gourmet restaurant, managing payroll, scheduling, and staff training
- Developed cost-effective menu strategies to improve profitability
- Contact person between all membership committees and the Country Club administration office
Education
Bachelor of Applied Sciences - Business & Hospitality Management
South New Hampshire University
Manchester, NH01-1998
Bachelor of Applied Sciences - Business & Hospitality Management
International Hospitality College
Gothenburg, Sweden01-1996
Skills
- Inventory management
- Level 2 Sommelier & Certified Mixologist
- Multilingual communication
- Purchase order management
- Relationship building
- Multitasking
- Materials sourcing
- Customer service
- Inventory monitoring
Languages
French
Native or Bilingual
Swedish
Full Professional
Timeline
BUYER
Outside In
06.2023 - Current
STORE MANAGER
Outside In
09.2020 - 06.2023
FOOD & BEVERAGE MANAGER
Pronghorn Resort and Club
07.2016 - 08.2020
GENERAL MANAGER
CARINO’S ITALIAN RESTAURANT
09.2013 - 07.2016
HOSPITALITY SUITE SUPERVISOR FOR ROLEX
MASTER GOLF TOURNAMENT – AUGUSTA NATIONAL
04.2010 - 01.2013
RESTAURANT MANAGER
CANAD INNS DESTINATION CENTER
04.2009 - 08.2012
SALES MANAGER
LAKEWOOD RANCH GOLF AND COUNTRY CLUB
07.2004 - 12.2008
DIRECTOR OF SALES
EL CAMINO COUNTRY CLUB
11.1998 - 03.2004
SALES MANAGER
THE WOODLANDS CONFERENCE CENTER, RESORT AND COUNTRY CLUB
09.1997 - 05.1998
Bachelor of Applied Sciences - Business & Hospitality Management
International Hospitality College
Bachelor of Applied Sciences - Business & Hospitality Management
South New Hampshire University