Summary
Overview
Work History
Education
Skills
Timeline
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Sarah DIFIORE

Canton,GA

Summary

Elevated operational efficiency and fostered customer loyalty at Alive in You, leading a team of 20+ to execute large-scale non-profit events. Experienced in staff management and client retention, my performance culminated in a promotion to Director of Operations. My approach blends relational management and customer satisfaction with logistical prowess, ensuring organizational excellence.

Seeking to re-enter the workforce in a remote capacity after 8 years of being a stay-at-home parent, where I further juggled logistics and 'client' satisfaction.

Overview

6
6
years of professional experience

Work History

Director of Operations

Alive in You
Fayettville, AR
01.2013 - 07.2016
  • Trained and managed a team of 20+ staff members in a non-profit organization setting.
  • Planned, prepped and execute multiple large-scale, client-focused events and conferences each year.
  • Efficiently worked remotely for nine months of the year, and executed events during the other three.
  • Self-motivated, with a strong sense of personal responsibility.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Cultivated and maintained lasting client relationships using strong customer service skills and dynamic communication.
  • Collaborated with senior management to develop and carry out long-term goals and objectives.
  • Partnered with outreach contacts to assess, plan, and execute beneficial community service projects.
  • Analyzed customer feedback and identified areas for improvement to ensure repeat clientele.

Staff Manager

Alive in You
Dallas, TX
05.2010 - 01.2013
  • Trained seasonal event staff of 20 each year through both one on one development trainings, and cohesive staff orientation retreats.
  • Liaised between owners and staff to maintain communication and minimize upper level management in trivial matters.
  • Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
  • Developed strong relationships with clients, leading to increased repeat clientele and customer loyalty - Provided staff with support and training to achieve top client satisfaction.

Education

Bachelor of Science - Human Development And Relational Studies

Auburn University
Auburn, AL
05-2014

Skills

  • Operational efficiency
  • Teamwork and collaboration
  • Customer relations & retention
  • Logistics & organization
  • Quality assurance
  • Staff management
  • Client Satisfaction
  • Schedule oversight

Timeline

Director of Operations

Alive in You
01.2013 - 07.2016

Staff Manager

Alive in You
05.2010 - 01.2013

Bachelor of Science - Human Development And Relational Studies

Auburn University

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Sarah DIFIORE