Sarah Di Fiore
Portland
Summary
Accomplished professional with expertise in veterinary care and customer service. Exceptional organizational skills and critical thinking, ensuring efficient operations and client satisfaction. Proven ability to manage electronic medical records and prioritize tasks effectively, enhancing workflow and team collaboration. Skilled in visual merchandising and patient scheduling, driving success across diverse roles.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Western Veterinary Partners
09.2025 - Current
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Assisted in training new staff on company policies and customer service protocols.
- Developed and maintained strong relationships with clients to enhance satisfaction and loyalty.
- Implemented process improvements to streamline customer service operations, increasing efficiency.
Merchandise Associate
Home Goods
07.2023 - 09.2025
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Communicated and coordinated planogram execution with store management.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Assisted in training and development of new associates, fostering a positive team environment.
Certified Veterinary Technician
Linwood Animal Clinic
08.2022 - 04.2024
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures..
- Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs.
- Provided compassionate nursing care for hospitalized animals, closely monitoring their condition and administering medication as prescribed.
Cake Decorator
Safeway
02.2019 - 12.2022
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Prepared special creams and frostings for cakes and other dessert specialties.
Spa Receptionist
Elements Massage
03.2015 - 01.2019
- Answered phones professionally and converted phone calls into appointments.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
CVT/Client Care Coordinator
Animal Medical Clinic
06.2007 - 12.2014
- Assisting veterinarians in all aspects of patient care: Developed and provided client education in a clear and accurate manner at a level the client understands
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained current and accurate medical records for patients.
Education
A.A.S - Veterinary Technology
Portland Community College
Portland, OR06.2007
B.A. - Psychology
George Mason University
Fairfax, VA01.2000
Skills
- Medical Terminology
- Typing 70 wpm/Data Entry
- Time Management/ Prioritization
- Attention to Detail
- Supervisory Skills
- Organizational Skills
- Self-Starter/ Takes Initiative
- Visual merchandising
- Patient scheduling
- Front desk operations
- Electronic medical records
- Critical thinking
Timeline
Customer Service Representative
Western Veterinary Partners
09.2025 - Current
Merchandise Associate
Home Goods
07.2023 - 09.2025
Certified Veterinary Technician
Linwood Animal Clinic
08.2022 - 04.2024
Cake Decorator
Safeway
02.2019 - 12.2022
Spa Receptionist
Elements Massage
03.2015 - 01.2019
CVT/Client Care Coordinator
Animal Medical Clinic
06.2007 - 12.2014
B.A. - Psychology
George Mason University
A.A.S - Veterinary Technology
Portland Community College