SARAH DIXON

Fort Wayne

Summary

Customer-focused account management and operations professional with 20+ years of experience onboarding customers, managing complex projects, training stakeholders, and driving customer retention. Proven success supporting enterprise accounts, coordinating cross-functional teams, and delivering solutions that improve customer outcomes. Experienced with Salesforce, NetSuite, Zendesk, McLeod Software, and CRM-driven customer success initiatives.

Overview

years of professional experience

Work History

Account Executive

3BG SUPPLY CO.

Fort Wayne, IN

02.2026 - Current

Manage a portfolio of 278 active and 796 inactive industrial accounts by serving as the primary point of contact for sourcing, technical support, quotations, and order fulfillment.
Reactivated 14 dormant customer accounts by conducting targeted outreach campaigns and consultative discovery conversations.
Onboarded dozens of new customers by gathering requirements, coordinating account setup, and guiding stakeholders through the purchasing process.
Improved customer success and project execution by coordinating with product engineers, suppliers, logistics partners, and internal stakeholders to resolve technical and operational challenges.
Manage multiple concurrent customer projects from inquiry through delivery while maintaining clear communication and proactive problem resolution.
Utilize NetSuite, Zendesk, Balto, and RingCentral to manage customer relationships, document requirements, and support account growth.

Account Manager

BUCHANAN LOGISTICS

Fort Wayne, IN

12.2022 - 01.2026

Managed transportation programs for enterprise customers including Pabst Blue Ribbon, Anheuser-Busch, Vitro Architectural Glass, Lindemann, and Triple-S Steel.
Coordinated approximately 5,000–10,000 freight shipments annually while balancing customer requirements, carrier capacity, service expectations, and cost objectives.
Supported a transportation RFP representing approximately $3 million in annual freight spend by developing lane strategies, pricing recommendations, and carrier solutions.
Improved customer retention and operational performance by resolving shipment delays, detention disputes, service failures, billing discrepancies, and transportation challenges.
Supported customer onboarding and implementation initiatives by developing transportation solutions aligned with operational and business objectives.
Strengthened stakeholder relationships by collaborating with customers, carrier partners, operations teams, and executive leadership to ensure successful project execution.
Facilitated team onboarding, conducted new-hire orientation, and mentored incoming account managers.
Utilized McLeod Software, Salesforce, DAT, Trucker Tools, and transportation management systems to manage customer accounts and freight operations.

Collections Representative

ANGI

Indianapolis, IN

10.2015 - 06.2017

Trained and mentored all new collections representatives hired after completing onboarding.
Increased customer adoption and platform utilization by educating clients on campaign management strategies and platform best practices.
Improved customer retention by conducting account reviews, identifying barriers to success, and developing solutions that addressed performance and billing concerns.
Reduced account attrition by resolving customer disputes, negotiating payment solutions, and rebuilding relationships with at-risk accounts.

Education

Bachelor of Science - History

University of Saint Francis

Fort Wayne, Indiana

Skills

CRM & Business Systems: Salesforce, NetSuite, Zendesk, McLeod Software, Balto, RingCentral
Microsoft Office: Excel, Word, Outlook, PowerPoint
Account management
Operations & Customer Success
Customer Onboarding & Implementation Support
Project Coordination

Customer Retention
Training & Development
Process Improvement
Client relationship building
Written and verbal communication

ADDITIONAL EXPERIENCE

PHARMAKON | Collections Specialist
IRONCLAD EXCAVATING, INC. | Office Manager
STAR FINANCIAL BANK | Personal Banker II
VERA BRADLEY | Customer Service Representative
ASH BROKERAGE | IGO Team Lead

Timeline