Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Dodson

Spartanburg,SC

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at through effective project management and superior service. Skilled in regulatory compliance and coaching, I've significantly improved operational efficiency and fostered a positive work environment. My approach prioritizes innovative solutions and employee development, driving success and exceeding targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Team Lead

TopGolf
08.2019 - 05.2021
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Bartender/Server

TopGolf
08.2019 - 05.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

Event Ambassador

TopGolf
08.2019 - 05.2021
  • Enhanced attendee experience by assisting with event setup and teardown procedures.
  • Improved overall event satisfaction by providing excellent customer service and addressing inquiries promptly.
  • Collaborated with event organizers to ensure a smooth and successful event execution.
  • Provided timely feedback to event management team regarding potential improvements, leading to enhanced future events.
  • Maintained a professional appearance at all times while representing the organization during events.
  • Supported fellow Event Ambassadors in their roles, fostering a positive team environment and ensuring seamless collaboration.
  • Developed strong relationships with attendees by engaging in meaningful conversations and providing personalized assistance when needed.

Chef De Partie

The Silo Restaurant
01.2017 - 08.2019
  • Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
  • Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
  • Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
  • Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
  • Assisted in staff training, developing strong teamwork and consistency in dish preparation.
  • Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
  • Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
  • Maintained well-organized mise en place to keep work consistent.

Management Assistant

Hub City Scoops
06.2016 - 08.2019
  • Streamlined office operations by implementing efficient systems for file management and document organization.
  • Enhanced team productivity with thorough training in company policies, procedures, and software applications.
  • Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
  • Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
  • Increased client satisfaction through prompt response to inquiries and resolution of issues.
  • Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
  • Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.

Education

No Degree - Entry Level Classes

Spartanburg Community College
Spartanburg, SC

Associate of Applied Science - Restaurant And Culinary Management

Johnson & Wales University - Charlotte
Charlotte, NC
05.2017

High School Diploma -

Woodruff High School
Woodruff, SC
05.2012

Skills

  • Trend tracking
  • Regulatory Compliance
  • Production Monitoring
  • Schedule Management
  • Product Management
  • Employee Evaluation
  • Workplace Safety
  • Coaching and Mentoring
  • Shift Scheduling
  • Coaching
  • Daily workflow improvement
  • Team Check-Ins

Timeline

Team Lead

TopGolf
08.2019 - 05.2021

Bartender/Server

TopGolf
08.2019 - 05.2021

Event Ambassador

TopGolf
08.2019 - 05.2021

Chef De Partie

The Silo Restaurant
01.2017 - 08.2019

Management Assistant

Hub City Scoops
06.2016 - 08.2019

No Degree - Entry Level Classes

Spartanburg Community College

Associate of Applied Science - Restaurant And Culinary Management

Johnson & Wales University - Charlotte

High School Diploma -

Woodruff High School

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