Sarah Dore
Medford,OR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture, in which everyone who enters feels they belong. A quick learner who thrives in problem solving, is teachable and desires to succeed in all facets of the business, from customer care to profitability planning and tracking.
Overview
16
16
years of professional experience
Work History
Barista
Starbucks Coffee Co.
06.2023 - Current
- Providing authentic connections with customers and fellow partners every day.
- Assisting customers in finding their perfect beverage and following verbal and non verbal cues to provide the best service possible.
- practicing proper cash management.
- Crafting delicious and consistently high quality beverages.
- Providing calm in moments of stress through support and encouragement of fellow partners.
- Maintaining cleanliness standards and systems throughout each shift.
Owner/operator
The Spice And Tea Exchange Of Ashland
02.2021 - 03.2023
- Managed all day to day operations of the business
- Provided exceptional customer care and human connections on a daily basis
- Managed customer membership accounts.
- Hired employees.
- Provided ongoing support and care for all employees.
- Provided ongoing training, coaching, performance reviews, raise implementation, and separation from company, as needed.
- Placed and received all orders, as well creating and implementing quarterly merchandising displays for new /seasonal product.
- Tracked and managing all incoming and outgoing inventory
- Tracked all financials and developing plans for increasing profitability
- Consulted with customers to create custom product per request.
- built and maintaining relationships with vendors and other business owners in the community.
Licensed Massage Therapist
Glamorous Day Spa
08.2019 - 08.2020
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Educated clients on benefits of massage therapy and importance of self-care.
- Monitored client progress and adjusted massage techniques to best meet individual needs.
- Collaborated with other healthcare professionals to develop treatment plans.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
Shift Supervisor
Starbucks Coffee Co
10.2007 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Coached to company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Documented daily production and materials usage to track data and plan orders
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Education
Certificate of Completion - Death Doula Studies
Going With Grace
Online, Los Angeles, CA04.2023
Diploma of Completion - Massage Therapy
The Nation Holistic Institute
Redding, CA05.2019
No Degree - Child Development
Grossmont College
San Diego, CADiploma - General Studies
American Christian Academy
Anderson, CASkills
- Customer-Oriented
- Financial Management, sales tracking and Planning
- Schedule Management and payroll processing
- Inventory Management
- Employee Hiring and training
- Quality Assurance
- Cost Control and Budgeting
- Vendor Relationship Management
- Purchasing and Planning
- Coaching and Mentoring
Websites
Timeline
Barista
Starbucks Coffee Co.
06.2023 - Current
Owner/operator
The Spice And Tea Exchange Of Ashland
02.2021 - 03.2023
Licensed Massage Therapist
Glamorous Day Spa
08.2019 - 08.2020
Shift Supervisor
Starbucks Coffee Co
10.2007 - 01.2020
Certificate of Completion - Death Doula Studies
Going With Grace
Diploma of Completion - Massage Therapy
The Nation Holistic Institute
No Degree - Child Development
Grossmont College
Diploma - General Studies
American Christian Academy
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