Sarah Doyle
Richmond Heights,MO
Summary
Experienced account manager with over 18 years of experience in insurance. Excellent reputation for building relationships, resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Client Service Account Manager
Berkshire Hathaway Homestate Company
St. Louis, MO
06.2012 - Current
- Manage 80 accounts with combined estimated annual premium of $59M
- Act as a main point of contact for all customer service matters to large policyholders
- Organize and conduct new business implementation meetings with policyholders/brokers
- Conduct prospective calls and meetings
- Facilitate quarterly claim reviews for assigned accounts
- Organize and conduct in-person and telephonic pre-renewal meetings
- Act as liaison with service departments and troubleshoot effectively and maintain follow-up with all parties for resolutions
- Conduct various training sessions (large account practices, customer service standard) with internal departments
- Completed BHHC’s Emerging Leaders Program
- Chosen to a select team that works on building improved service and exemplary value
Technical Claims Specialist
Liberty Mutual
St. Louis, Missouri
05.2008 - 06.2012
- Maintained a case load of approximately 150 claims
- Evaluated compensability, liability, disability and settled claims within prescribed limits
- Provided guidance to less experienced team members
- Communicated with policyholders/customers, witnesses, claimant, etc
- Ensured adequacy of reserves
- Confirmed or denied coverage and advised policyholders as to the proper course of action
- Assisted in customer service activities, including participating in claim reviews
- Made efficient use of loss management techniques (direct dealing, disability management, first call settlements)
- Negotiated settlements with attorneys, claimant and/or co-defendants
Claims Adjuster
May Department Stores Company/Macy's Corporate
St. Louis/Cincinnati, Missouri/Ohio
08.2003 - 05.2008
- Maintained a case load of approximately 120 claims
- Evaluated compensability, liability, disability and settled claims within prescribed limits
- Monitored claim handling of Third Party Administrators (TPA)
- Negotiated settlements with attorneys or claimants
- Calculated compensation rates and issued timely payments
- Reviewed medical records and bills to ensure billing was appropriate and reasonable
Education
Bachelor of Science - Marketing
Missouri State University
Springfield, MOSkills
- Customer Service
- Decision Making
- Time Management
- Relationship Building
- Detail-Oriented
- Customer Complaint Resolution
- Problem Solving
- Verbal and Written Communication
- Account Servicing
- Presentations and Public Speaking
Timeline
Client Service Account Manager
Berkshire Hathaway Homestate Company
06.2012 - Current
Technical Claims Specialist
Liberty Mutual
05.2008 - 06.2012
Claims Adjuster
May Department Stores Company/Macy's Corporate
08.2003 - 05.2008
Bachelor of Science - Marketing
Missouri State University
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